Subject Support Manager - Geography

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Subject Support Manager – Geography

6 months fixed term contract

Location – Manchester, London & Milton Keynes

Salary: North £41,683 - £47,437 & South £43,402 - £49,393

Closing date – 11:59pm 21st May 2025.

Would you like to join AQA, the leading provider of qualifications and support services for teachers and students in the UK, working within your subject specialism as we grow and diversify our support and product offerings.

This is a fantastic opportunity to take your assessment and curriculum knowledge from the classroom and support teachers in the delivery of their GCSE and A Level courses.

As part of the Subject Support team at AQA, you will be pivotal in directly supporting our customers to ensure that AQA is the go-to board for Geography.

You’ll be building relationships with a wide range of subject stakeholders across the UK and working closely with our Product Management team to provide valuable insights about how our specifications are delivered in the classroom and what matters most to teachers.

You will be required to undertake extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholders.

What’s in it for me?

• Internal progression opportunities
• Training and professional development
• A 35-hour working week with 25 days annual leave, rising with service, with bank holidays and extra closure days around Christmas on top
• An excellent contributory pension which could see up to 18.5% combined contribution
• Private Medical Insurance and a Health Care Cash Reward Plan
• A new Electric Vehicle Leasing Scheme
• Up to 5 days for volunteering
• Newly refurbished offices with a variety of individual and collaborative workspaces

What will you be doing?

• Responding to a range of email and telephone queries from schools and education centres providing a high quality and responsive customer service
• Supporting teachers to plan and deliver our Geography specifications
• Delivering key messages around Geography to teachers and other external stakeholders and being a positive voice for AQA – someone who really represents the brand well with both customers and associates
• Engaging with teachers both face to face and online using our support materials to support their continuous improvement
• Building strong relationships with key subject stakeholders bringing back valuable insights to help shape what we do now and in the future
• Acting as an internal consultant for Geography to provide insights, support and training for other colleagues
• Helping to plan, keep track of, and deliver on key priorities for geography – both for our customers and our products
• Working closely with teams like Product Management, Marketing, Sales, and Customer Training & Events to make sure everything’s aligned and running smoothly
• Always looking for ways to make things better – whether that’s improving how we work or making life easier for our customers

What will you need to succeed?

• Recent experience of teaching GCSE and/or A level Geography
• Ability to travel extensively with overnight stays on occasion
• Confidence in communicating with and presenting to customers in a clear and empathetic way
• A good understanding of AQA’s assessment products along with a good understanding of the wider educational landscape
• The ability to work well with others, building strong relationships along the way
• An understanding of teachers’ needs and pressures and the ability to be the voice of the customer in internal discussions about the subject
• The ability to stay organised, plan ahead, and juggle priorities

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

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Full Job Description

Summary

The key purpose of your role is to support customers, improve customer satisfaction and experience to achieve Customer and Product and organisational objectives. Your role will contribute to and support the planning and delivery of all activities for your subject(s).
The focus will be supporting customers and selling our qualifications through subject expertise, to retain and grow our market share. You will also be responsible for using your subject expertise to provide internal consultancy plus building and maintaining relationships with external stakeholders where needed.
The role will require extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholders.Landscape:
•           To understand the educational landscape particularly within your subject area.
•           To understand and engage with the strategic priorities of AQA and its evolving structure.
Activities:
Achieve challenging goals and milestones for delivery of your subject(s).
Contribute to planning, monitoring, and delivering Customer and Product priorities for your subject(s)  Eg) contribute to the creation, monitoring and delivery of subject focused annual plans
Use relevant systems, reports and dashboards to support and record delivery for your subject to meet delivery targets.
Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role, maximising development opportunities.
Engage with key stakeholders to support planning and delivery of priorities e.g., Product Management, Marketing, Sales, Customer Training and Events.
Contribute to effective identification and management of risks and dependencies.
Ensure your work supports continuous improvement in process and delivery, to improve customer experience and satisfaction.
Collaborate with other teams to help reduce failure demand from customers e.g improved first contact resolution of customer enquiries.
Promote customer centricity, be an advocate for the customer across the business and provide subject based customer insight.
Be a brand advocate for AQA with customers and associates.
Represent the team, subject, and Customer & Product as part of wider organisational projects and priorities.
Contribute to business wide processes where needed to support customer facing activity eg) incident management and awarding.
Responsible for the engagement and management of associates to support delivery to customers within your subject(s) in line with the AQA associate strategy.
 
Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments eg, At times of reform
Present at stakeholder events in collaboration with the Product Management team, in line with the product growth strategy, in order to influence stakeholder views and decisions to ensure AQA is seen as the board of choice for the subject.
To be successful in this role, you will need to demonstrate:
An excellent understanding of the subject, specifications, and current pedagogy
Excellent communication and presentation skills in line with AQA brand and tone of voice
Former teaching experience or ability to demonstrate credibility with teachers
Leadership skills including stakeholder engagement and collaborative working
Influencing and brand advocacy
Organisation, planning, and prioritisation skills
A continuous improvement mindset
A big picture mindset
The ability to have robust conversations with customers and stakeholders, own and deliver corporate messages
Ability use relevant data to inform effective delivery and support monitoring of impact to customers
Modelling of organisational values and behaviours
An understanding of AQA’s assessment products, processes and practices relevant to your subject(s)