Strategic Customer Success Manager, High Touch, DACH (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
This position can be office-based (hybrid) in Munich.
It's time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximise their value every day. Together, we're solving real problems for real people.
As part of the Customer Success Management - Large Corporates Team, you help customers maximise their product usage and identify expansion opportunities through a mix of data-based assessments and personal engagement models.
Role Responsibilities: What you'll do

• Book of business: You manage €3.0 m ARR in the large corporate segment (500-1000 employees) across a portfolio of 35-40 customers focusing on customer adoption and retention.
• Build and nurture strong relationships: You act as their sparring partner for product adoption to optimise their experience and increase their value with Personio.
• Retain existing business: You leverage your business acumen to prevent churn and navigate potential roadblocks.
• Expansion: You identify cross-sell opportunities and closely collaborate with account managers to achieve your business targets.
• Prioritisation: You prioritise yourself through effective portfolio management and a mix of personalised 1:1 and 1:many approaches.
• Tool Landscape: You proactively leverage tools such as Salesforce and Tableau to streamline customer success operations, enhance collaboration, and optimize customer interactions.

Role Requirements: What you need to succeed

• A track record in Software-as-a-Service and 2+ years in a client-facing role in Customer Success, HR or Consulting
• Solid business acumen to understand customers' motivation and business drivers to proactively drive adoption, identify cross-sell opportunities and prevent churn together with functional teams.
• A thoughtful and structured communication style to ensure transparent dialogue and productive interactions.
• An analytical mindset in combination with a keen sense of accountability and ownership.
• The ability to build a strong internal network with functional teams to maximize customer experience.
• The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
• Fluent in German (C2/ native) and English (C1)

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Connect with your fellow Personios at regular company and team events like Personio Summer Sessions and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes