Staff Inbound Product Manager - Knowledge Graph

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This high-impact, business-critical role is an opportunity to shape how the Knowledge Graph capability enhances AI-driven experiences across ServiceNow products. As a key driver of our AI Platform, you will be responsible for building foundational Knowledge Graph capabilities that power intelligent, contextual, and structured knowledge retrieval. This role will define how Knowledge Graph and Generative AI converge to enable richer, more intuitive, and relevant insights across our product ecosystem.
What you get to do in this role

• Drive product strategy for Knowledge Graph and how Knowledge Graph enables the generative AI or traditional AI experiences across ServiceNow's product suite
• Own the end-to-end product lifecycle, from ideation to roadmap definition, execution in collaboration with ML research, engineering, UX research, and design partners
• Drive customer pilots and work with GTM teams to enhance adoption of Knowledge Graph with clearly defined usage, quality and adoption metrics
• Partner with other product teams to drive adoption of Knowledge Graph and Generative AI capabilities.
• Develop strategic communication tailored to diverse audiences-internal and external, technical and non-technical.
• Continuously evaluate the market and competitive landscape and the user and customer feedback into product strategy and eventual roadmap

• Overall, you will have the opportunity to translate complex, ambiguous problems into product features loved by customers

Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
To be successful in this role, you have:

• 6+ years of AI product management experience, experience in B2B products is a plus but not required.
• Deep understanding of AI use cases and their applications across enterprise software products or experience building Knowledge Graph, Generative AI, NLP, virtual agent, or search capabilities is a plus
• Demonstrated ability to navigate and solve problems at the intersection of NLP, business need, and UX design.
• Expertise in defining product roadmaps and prioritizing initiatives that deliver business impact.
• Technical depth in AI technologies to collaborate effectively with engineering and research teams.
• Experience synthesizing qualitative and quantitative data to validate hypotheses and inform product strategy.
• Strong stakeholder management and communication skills to align cross-functional teams and drive adoption.
• Strong conceptual problem-solving skills and ability to create structure in ambiguous problem spaces.

This role presents a unique opportunity to drive innovation at the cutting edge of AI and Knowledge Graph technologies within ServiceNow. If you are excited about solving complex information retrieval and structuring challenges while shaping the future of AI-driven products, we encourage you to apply!
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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