Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission.
Job Description
We’re looking for a Design Researcher to join Wise working in the Account Squad in London. The Account Squad looks after all our products that help Wise users (both consumers and businesses) hold, manage, spend, and earn interest on their money within Wise.
This role is for an experienced researcher working at a Staff (i.e. Lead Individual Contributor) level. You’ll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to understand the needs of our customers who sign up to use these products in order to provide them the best sign up experience possible.
You’ll contribute by:
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Building our understanding of people with cross-currency needs among our key markets in order to ensure we are focused on solving the right things for customers
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Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions
This role will give you the opportunity to:
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Be part of a team - you’ll be embedded in a Squad where you can influence the direction and deliver the most impact. This means you can go deep and tackle the real retail customer problems while working side-by-side with product management, design, analytics and engineering.
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Choose your path to impact You’ll have the freedom to make your own calls about how design the best research to identify customer needs and reach mission zero
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Grow the research practice - You will be part of helping establish how we conduct research at a global scale
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Be part of our mission to make money without borders the new normal
A bit about you…
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You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research.
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You are able to rigorously prioritise the highest-impact research questions, from both the user and business perspectives.
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You understand how qualitative and quantitative methods should work together to produce fully triangulated insights, and seek to blend both whenever possible.
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You use research insights to not only drive improvements to the product, but influence the overall strategy behind and direction of the experience.
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You have top-notch presentation skills and can create compelling narratives when it comes to sharing impactful insights.
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You’re a pragmatist, you know how to use research to get ahead of conversations about the direction of the business, when to push for deeper research and when to live with just enough research to keep moving fast.
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You’re comfortable working in a cross-functional product team or across several teams and are able to work individually, as well as collaboratively, with your cross-functional partners (product, data, design, engineering).
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You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products.
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You don’t need to have prior experience working in Fintech or on products for businesses, but it’s a nice bonus.
And as a heads up, this role probably isn’t for you if:
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Your experience is primarily market research and/or academia, we do recruit career changers, but not for this role
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You don’t have extensive and demonstrable experience in UX research within the tech/product industry
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
