WISE Logo

WISE

Staff Content Designer - Onboarding (12 month FTC)

Posted 4 Days Ago
Be an Early Applicant
Hybrid
London, Greater London, England
Senior level
Hybrid
London, Greater London, England
Senior level
The Staff Content Designer at Wise focuses on creating customer onboarding experiences by translating insights into user-friendly content. Responsibilities include owning content projects, collaborating with design teams, and elevating content quality to enhance user engagement and satisfaction.
The summary above was generated by AI

Company Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? 

How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

Job Description

What you’ll be doing

You’ll be working with our Consumer and Business Onboarding teams, translating customer insights into experiences that help people get started with Wise and our products. You'll also be part of the Content Guild, and will regularly collaborate with the content community across the company.

You’ll contribute by:

  • Using your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love

  • Influencing your team, increasing customer centeredness, creativity, and improving content quality

  • Getting to know our customers, building empathy and a deep understanding of their needs

  • Partnering with designers from other squads to help build a single, seamless experience for customers

This role will give you the opportunity to:

  • Own content projects from end-to-end

  • Deliver impact and ship work you’re proud of

  • Elevate content quality — defining what good looks like in the squad, then helping deliver it

  • Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

Qualifications

You are:

  • An accomplished Staff Content Designer with extensive experience shipping world-class products

  • Comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment

  • Adept at managing multiple stakeholders and prioritising key work

  • Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment

  • Quality focused, and know how to collaborate cross functionally to deliver it

  • A trusted partner, building effective relationships with your peers across the business

  • Highly empathetic, both to customers and the people you work with

Additional Information

Heads up, this probably isn’t for you if 

  • Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX

You’re not comfortable navigating complexity and working in a fast-paced environment

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Top Skills

Content Design
Ux Design

Similar Jobs at WISE

Be an Early Applicant
4 Days Ago
London, Greater London, England, GBR
Hybrid
6,000 Employees
Senior level
6,000 Employees
Senior level
Fintech • Mobile • Payments • Software • Financial Services
As a Senior Events Designer at Wise, you'll collaborate with cross-functional teams to create impactful event experiences that embody the Wise Platform brand. You will be responsible for crafting design solutions, launching flagship conferences, and ensuring high-quality presentation designs that drive business outcomes while enhancing customer delight.
Be an Early Applicant
4 Days Ago
London, Greater London, England, GBR
Hybrid
6,000 Employees
Entry level
6,000 Employees
Entry level
Fintech • Mobile • Payments • Software • Financial Services
The Group Content Design Lead is responsible for leading and managing content design initiatives within the organization to ensure user-centered, accessible, and impactful content across various platforms.

What you need to know about the Manchester Tech Scene

Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account