SSC Manager - Ingenuity

Location: Icon 1, WA15 0AF

About Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About Finance at Ingenuity

Finance at Ingenuity is a rapidly growing and evolving team. As the business expands and takes on new challenges, finance is there to support every step of the way, leading to dynamic and challenging roles – no two days are the same! Common characteristics among our team are the ability to drive change, adaptability and resourcefulness, to ensure we can keep pace with the business, without compromising on financial control or sales performance.

About the Role

Reporting into the Finance Director of Ingenuity Division the Finance SSC Manager is accountable for the transactional delivery of Accounts Payable, Accounts Receivable and Credit Control activities.
The FSSC Manager leads the Transactional Finance Teams, ensuring all related processes and controls are operating efficiently and effectively as well as identifying, assessing and managing financial risks as necessary.
The FSSC Manager is responsible for the Service Delivery to the Business and ensures KPIs and SLAs are met consistently.
Working alongside relevant Business stakeholders, the role is cross-functional with Operations, Sales and Customer Success departments, hence requires the ability to build excellent relationships and synergies with internal and external stakeholders as well as negotiating to achieve desired outcomes across the wider business.

Responsibilities:

Manage all aspects of purchase ledger/accounts payable transactional processes, including: supplier invoice processing, verification of invoices to GRNs and PO’s, supplier statement reconciliations, supplier queries management, approval of supplier payments.
• Manage all aspects of Accounts Receivable & Credit Control processes, including: customers billing, cash allocation, sales orders management, cash collection, customers statement reconciliations.
• Manage Sales Insurance as per THG Credit Policy. Liaise with internal stakeholders to ensure suitable underwriting and payment terms are applied to each contract.
• Drive productivity and continuously improve the performance of the function through KPI’s/reporting with aligned desired behaviours
• Support THG Ingenuity Finance strategy and foster core behaviours within the department
• Coach, train, develop and motivate the team

Foster relationship with multiple stakeholders ensuring processes are in place to monitor performance vs shared objectives and resolve issues impacting productivity and accuracy
• Month end Process management and reporting
• Ensure work instructions and workflows are in place for all processes, maintained and kept up to date with business changes and aligned with group policies and requirements
• Work closely with other functions to ensure the smooth functioning of the Transactional Finance Processes, influencing and supporting change in other functions where required
• Support internal and external audit processes and keep abreast with changes in legislation which might impact the business
• Act as process owner and ensure full adherence to the internal control framework
• Support the implementation of new technologies and/or system changes

Requirements:

Previous experience as a Manager in Transactional Finance
• Experience of working in a Shared Service centre
• Ability to act Process Owner across all areas of competence
• Sage or other ERP system’s knowledge
• Previous experience in system/process migrations
• Office IT literate, preferably with advanced MS Excel skills
• Fluent in English verbal and written
• Ability to build a team from scratch

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.