Your Role & Accountabilities:
Financial Management & Revenue Governance
• Own and manage all phases of the client financial lifecycle, including invoicing, billing, unbilled activity, aged debt, dispute resolution, write offs, and financial troubleshooting.
• Monitor and resolve invoicing issues, aged debt, and discrepancies in partnership with Cartus internal teams and client contacts.
• Ensure accurate and compliant assignment expense reporting in support of taxable compensation requirements.
• Maintain accurate expense matrices and financial frameworks to support correct billing, compliance, and margin protection.
• Proactively identify missed fees, pricing deviations, and revenue leakage; partner with internal teams to remediate and safeguard profitability.
• Monitor financial performance and resolve invoicing discrepancies in collaboration with Finance, Payroll, and Operations.
Client Communication & Financial Representation
• Communicate and present complex financial information, insights, and solutions clearly to stakeholders at all levels.
• Serve as a trusted financial partner to the client, ensuring transparency, responsiveness, and confidence in financial processes and outcomes.
• Participate in client meetings, financial reviews, and operational discussions as required.
Reporting, Analytics & Insight Generation
• Lead consolidated financial, operational, and compliance reporting, including standard and ad hoc deliverables.
• Deliver regular and special reporting via secure, agreed upon channels and internal platforms.
• Perform data analytics and trend analysis to identify risks, opportunities, cost drivers, and performance insights.
• Create and maintain detailed client dashboards, reports, and analysis to support decision making and strategic planning.
• Ensure integrity, accuracy, and consistency across all financial, payroll, and SLA reporting outputs by maintaining internal databases and controls.
Service Setup, SLAs & Compliance Oversight
• Coordinate the setup and financial enablement of new services and new entities by partnering with Legal, Pricing, Finance, and Operations.
• Ensure accurate system configuration, fee setup, and timely revenue recognition.
• Manage implementation related financial process changes, ensuring issues are resolved efficiently and communicated effectively.
• Assist leadership in monitoring SLAs, CTQs, service ratings, and operational performance.
• Drive account compliance through effective global operational and financial reporting.
Cost Management & Continuous Improvement
• Identify cost saving initiatives and process improvements while maintaining service quality and compliance.
• Contribute to continuous improvement efforts by identifying efficiencies, risks, and innovation opportunities.
Strategic & Leadership Support
• Provide analytical and financial support for projects and transformational initiatives as required.
• Partner closely with regional and global teams to enhance consistency, governance, and operational efficiency.
• First contact point for client billing queries.
• Support to Account Manager for all projects and strategic initiatives.
• Liaise with client in support of assisting Account Manager with project development, deliverables and billing.
• Cover for Account Manager as the primary client contact when management is out of office.
How You Succeed:
Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.
• Obsess about Growth: focus every day on making a big impact and accelerating growth
• Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people
• Always Find a Better Way: explore and embrace what is possible
• Achieve Exceptional Results: take decisive action and deliver on your commitments
Who You Are:
• Client/customer service focused, with a consultative partnering approach
• Strong relationship building skills
• Demonstrated issue resolution and problem-solving ability
• Innovative and resourceful mindset and behaviours
• Excellent communication skills
• Strong influencing capability
• Highly organised, with strong planning and prioritisation skills Experience You Need:
• Experience identifying, researching, and analysing complex information and translating it into client-ready materials
• Ability to manage a high volume of deliverables while meeting multiple deadlines
• Commercial business experience
• Project management experience
• Advanced systems and applications experience
• High proficiency in Microsoft Office and collaboration tools
• Experience with billing processes, including audits, invoicing, disputes, and write-offs (preferred)
About Cartus:
Cartus, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are headquartered in Danbury, Connecticut, with additional offices worldwide. Cartus is committed to innovation, adapting to market dynamics, and maintaining a strong, stable foundation to execute our bold vision of being a tech-enabled service company. We prioritize diversity, equity, inclusion, and belonging, which strengthens our teams and fuels our success
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
