Leads Dynatrace Professional Services consultants and architects across Iberia and ROE. The role oversees delivery quality, customer outcomes, resource planning, risk resolution, stakeholder coordination, and adherence to services methodologies. It also focuses on building, coaching, and retaining a high-performing team, supporting career progression, and reporting portfolio health to regional leadership.
Your role at Dynatrace
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation
The Senior Regional Services Manager leads Iberia regional team of consultants/architects delivering Dynatrace Professional Services engagements across EMEA, with a base in Barcelona. This leader is accountable for team performance, delivery quality, and customer outcomes, while developing talent and coordinating closely with Sales and SSD in Iberia and ROE.
Purpose of the Role:Build, coach, and lead a high-performing regional services team, ensuring consistent delivery excellence, strong customer outcomes, and career growth for team members, acting as the day-to-day PS leader for Iberia and ROE regions.
Responsibilities:
- Manages day-to-day PS leader for Iberia and ROE regions. Ensures consistent delivery quality and adherence to Dynatrace methodologies across customer engagements.
- Partners with Sales and SSD to plan resourcing and prioritize high-value engagements.
- Coaches and mentors team members, driving skill growth and career progression.
- Escalates and resolves delivery risks, resourcing conflicts, and customer issues.
- Contributes to regional strategy and reports on team/portfolio health to the Regional Services Director.
What will help you succeed
Required skills:
- Degree in Computer Science, Engineering, IT, or Business Administration, or equivalent experience. 5+ years of relevant industry experience, including 2+ years in a people-management role.
- Strong understanding of Dynatrace technology and Services delivery.
- Proven ability to build, coach, and retain high-performing teams.
- Strong stakeholder management and communication skills (Spanish/English).
- Based in Barcelona; ability to travel regionally.
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world
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