Senior Gainsight Administrator - Leading Customer Success Through Data & Technology
About the Role:
We are seeking a highly strategic and data-driven Senior Gainsight Administrator to join our rapidly growing Customer Success organization. In this impactful role, you will be a key partner to leadership, driving data-informed decisions and optimizing our customer journey across the entire lifecycle. You will be responsible for leading the evolution of our Gainsight platform, ensuring it supports our ambitious growth goals while delivering exceptional customer experiences. This is a unique opportunity to leverage your expertise in CRM and data analytics to significantly impact customer success, revenue, and overall business performance.
Responsibilities:
- Lead the Gainsight Roadmap: Develop and execute a comprehensive roadmap for Gainsight platform enhancements, aligning with business objectives and customer success best practices.
- Drive Data-Driven Decisions: Leverage Gainsight to extract actionable insights from customer data, identify trends, and proactively address potential risks. Translate data into compelling narratives to inform strategic decisions and drive continuous improvement across the customer journey.
- Optimize Customer Health & Retention: Develop and implement sophisticated customer health scoring models and predictive analytics to proactively identify at-risk customers and implement targeted interventions to improve retention.
- Scale Customer Success Operations: Design and implement scalable processes within Gainsight to support high-growth initiatives, including new product launches, expansion opportunities, and global market entry.
- Champion Innovation: Explore and evaluate emerging technologies and best practices in CRM, including AI/ML, to identify opportunities to enhance customer engagement and improve operational efficiency.
- Foster a Data-Driven Culture: Advocate for a data-driven culture within the Customer Success organization, empowering teams with the tools and knowledge to leverage data to make informed decisions.
Qualifications:
- 5+ years of experience as a CRM Administrator with a proven track record of success in implementing and optimizing CRM solutions within a high-growth environment.
- Deep expertise in Gainsight, including advanced configuration, data integration, reporting, and analytics.
- Strong understanding of customer success principles, methodologies, and best practices.
- Proven ability to translate complex data into actionable insights and communicate effectively with both technical and non-technical audiences.
- Excellent project management, communication, and interpersonal skills with the ability to build strong relationships across cross-functional teams.
- A strong analytical mind with a passion for data, technology, and continuous improvement.
- Experience leading and mentoring junior team members.
- Bachelor's degree in Business Administration, Computer Science, or a related field.
Benefits:
- Join a high-growth company with a dynamic and collaborative culture.
- Opportunity to make a significant impact on the success of the business.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$97,790 - $139,700 - $181,610
Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
