Solution Analyst

As a Solution Analyst, you will play a pivotal role in ensuring the successful implementation of our software solutions for our clients. You will be responsible for working with customers to understand and analyse their business processes, aligning them with our standards wherever possible, and translating their needs into detailed software requirements, use cases, and Software Functional Specifications (SFS). You will facilitate collaboration between internal and external stakeholders, drive standardisation efforts, and champion software re-usability to deliver efficient and effective solutions. This role requires a strong combination of analytical, communication, and technical skills, as well as a proven ability to manage projects and facilitate technical conversations.We offer:

Dematic Software is a software development group within the global organisation of Dematic. Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer installations for many of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.

What we offer:

• Collaborative and inclusive work environment.

• Opportunity to work on innovative projects and cutting-edge technology.

• A global company with a strong presence and a diverse client base.

• Competitive salary and comprehensive benefits package.

• Professional development and growth opportunities.

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

Responsibilities:

• Customer Engagement & Analysis:
• Work directly with customers to thoroughly understand and analyse their existing/future business processes.
• Identify opportunities to align customer processes with our standard solutions, while recognising and documenting areas of divergence.
• Proactively engage with customers to understand their software solution needs and operational challenges.
• Requirements and SFS Workshops & Documentation:
• Plan, organise, and execute customer-facing software requirements workshops and Software Functional Specification (SFS) workshops.
• Develop project-specific software requirements, use cases, and detailed Software Functional Specifications (SFS).
• Produce high-quality, clear, and concise operational design and process documentation.
• Software Specification & Collaboration:
• Collaborate closely with the engineering domain authorities and project software execution team to ensure the SFS accurately reflects the solution to be delivered.
• Work as an integral part of the Solution Analysis team to update and maintain solution software specifications and standard feature content.
• Project Phase Management & Facilitation:
• Take ownership of the entire solutions analysis phase of the project, from planning to delivery.
• Manage customer questions, provide timely and accurate responses, and constructively challenge requests when necessary.
• Facilitate technical conversations between customers and the engineering team, ensuring clear communication and mutual understanding.
• Standardisation & Re-usability:
• Assist in driving standardisation and software re-usability directives within the organisation.
• Critique software and operational processes to identify areas for improvement and standardisation.
• Stakeholder Management:
• Foster a collaborative environment with both internal and external stakeholders, from the sales stage through to engineering and implementation.

Qualifications:

• A Bachelor's degree or equivalent is required.
• Qualification in, or knowledge of, business analysis principles and practices is an advantage.
• Prior experience with automated solutions, with WMS (Warehouse Management System), WES (Warehouse Execution System), or WCS (Warehouse Control System), and a detailed knowledge of the software functionality.
• Proven experience engaging with customers to understand their software solution needs and operational challenges.
• Experience in critiquing software/operational processes and design.
• Proven aptitude in producing operational design and process documentation.
• Excellent presentation and communication skills, both written and verbal.
• Ability to create high-quality, clear, and concise documentation.
• Proven ability to work effectively as part of a high-performing team.
• Strong analytical and problem-solving skills.