Provide 24/7 first-line support in the Operations Command Centre for Vocalink payment services. Monitor events/alerts, follow checklists, escalate incidents, control privileged access, ensure backups complete, maintain operational documentation, and proactively perform runbook tasks to preserve service availability and integrity while liaising with service management and banks.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technician, Enterprise Operations
Job Description Summary
Senior Technician, Enterprise Operations (Fixed-term Contract)
About the role:
Senior Technician is a key 1st line support role for our 24/7 Operations Command Centre (OCC). Would you like to be part of a team who work out the day to day operations for the Vocalink Electronic Switching, Gateway and Transaction Services? If yes, this role will enable you to be part of the team who ensure the highest levels of service availability and integrity at all times, working closely with service management within the business as well as the UK Banks.
You will be;• Part of a team to provide first line problem solving for issues associated with a wide range technical solutions which support services including: Link ATM Card Services ATM Managed Services, Faster Payment Services (Switch and Back Office), MPP, Bacs, Bank Girot and ICS• Working with the team on diligently completing Checklist tasks within the correct times and reporting any anomalies• Monitoring all events/alerts are correctly handled in line with the severity and incident prioritisation processes• Ensuring all events/alerts are escalated in a timely and consistent manner• Reporting incidents are recorded appropriately and correctly for all services• Responsible to ensure that privileged access to any live system or service is controlled IAW company standards and policy• Escalating any issues with monitoring tools and performance• Preparing and ensuring operational documentation is correct and relevant to tasks• Performing 'pro-active' as detailed in run manuals to ensure that there are no service performance issues• Carrying out the day to day housekeeping tasks to ensure VocaLink systems and services are fit for purpose,• Responsible to ensure daily/weekly/monthly backups have completed successfully therefore providing assurance around data integrity
All about you. You will have:
• Demonstrated qualities of a Team player• Proven ability to learn and follow processes• Experience to identify and suggest improvements to work processes• Strong Problem solving skills• Ability to deal with urgent issues in a calm and timely manner• Great communication skills and be commercially aware
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technician, Enterprise Operations
Job Description Summary
Senior Technician, Enterprise Operations (Fixed-term Contract)
About the role:
Senior Technician is a key 1st line support role for our 24/7 Operations Command Centre (OCC). Would you like to be part of a team who work out the day to day operations for the Vocalink Electronic Switching, Gateway and Transaction Services? If yes, this role will enable you to be part of the team who ensure the highest levels of service availability and integrity at all times, working closely with service management within the business as well as the UK Banks.
You will be;• Part of a team to provide first line problem solving for issues associated with a wide range technical solutions which support services including: Link ATM Card Services ATM Managed Services, Faster Payment Services (Switch and Back Office), MPP, Bacs, Bank Girot and ICS• Working with the team on diligently completing Checklist tasks within the correct times and reporting any anomalies• Monitoring all events/alerts are correctly handled in line with the severity and incident prioritisation processes• Ensuring all events/alerts are escalated in a timely and consistent manner• Reporting incidents are recorded appropriately and correctly for all services• Responsible to ensure that privileged access to any live system or service is controlled IAW company standards and policy• Escalating any issues with monitoring tools and performance• Preparing and ensuring operational documentation is correct and relevant to tasks• Performing 'pro-active' as detailed in run manuals to ensure that there are no service performance issues• Carrying out the day to day housekeeping tasks to ensure VocaLink systems and services are fit for purpose,• Responsible to ensure daily/weekly/monthly backups have completed successfully therefore providing assurance around data integrity
All about you. You will have:
• Demonstrated qualities of a Team player• Proven ability to learn and follow processes• Experience to identify and suggest improvements to work processes• Strong Problem solving skills• Ability to deal with urgent issues in a calm and timely manner• Great communication skills and be commercially aware
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Monitor system dashboards and alerts 24/7, perform first-line incident investigation and resolution, escalate high-impact issues, follow and improve operational procedures, and work rotating shifts to ensure availability, performance, and security of critical IT infrastructure.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Act as first point of contact for customers, handle enquiries and incidents, progress service requests to agreed SLAs, collaborate with technical teams, maintain accurate records, escalate appropriately, and apply structured processes under pressure.
Top Skills:
Itil
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Maintain, enhance and evolve HPE Nonstop platform estate and Thales payShield HSMs across development, test and production. Provide technical ownership, incident/change/problem management, on-call support, vendor escalation, automation and scripting, testing and capacity tuning, and support audit/compliance for mission-critical payment services.
Top Skills:
Encryption Key ManagementGuardianHpe Nonstop XHsmsItilMeasureNetbatchOssPathwaySafeSafeguardScfTaclThales Payshield HsmTmfVirtual Tape Backup
What you need to know about the Manchester Tech Scene
Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.
