Senior Technical Business Analyst – AI & Loss Adjusting Transformation

Redefine delivery in loss adjusting platforms by using AI as the default way of working across analysis, design, and implementation. 
Focus: speed, technical depth, and hands-on execution across claims, billing, and payment flows. 
Hands-on role combining: 
•    AI-driven analysis & specification 
•    Deep technical system analysis (incl. legacy VB6/VB98) 

AI-First Analysis & Build 

• Use AI (e.g. Claude Sonnet) to generate: 
• User stories 
• Acceptance criteria 
• Functional specs 
• UI mockups 
• Most work is executed through AI (manual approaches are exception) 
• Accelerate analysis, specification generation, and delivery workflows using AI-assisted processes 

Technical System Analysis 

• Analyse complex claims & loss adjusting systems 
• Backend analysis including SQL, stored procedures, data mapping and impact assessments 
• Support production issue analysis, operational stability, and root cause investigations 
• Produce implementation-ready technical documentation for both technical and non-technical stakeholders 

Loss Adjusting Flows 

• Work across: 
• FNOL 
• Triage & assignment 
• Field adjusting 
• Billing & invoicing 
• Trust & payment handling 
• Settlement 

AI-Generated UI + Code 

• Generate UI mockups using AI 
• Translate mockups into working Angular code using AI 
• Independently validate and refine production-ready Angular output 
• Support scalable reusable component-based front-end architecture 

Delivery Execution 

• Work directly with engineers 
• Ensure outputs are immediately buildable 
• Work closely with Product Owners, business stakeholders, and developers across the delivery lifecycle 
• Support sprint planning, backlog refinement, and Agile delivery workflows 

Essential:

• Experience in loss adjusting / complex claims environments (real process exposure) 

• Proven ability to generate and refine Angular code using AI

• Strong technical analysis capability (backend + database level)

• Experience with legacy system (VB6/VB96)

• Proven hands-on use of AI to generate:

  • Requirements
  • Specifications
  • UI mock-ups

Desirable:

• AI is used as a primary working method 
• Strong technical + domain depth (not a traditional BA) 
• Moves from problem → AI-generated output → implementation 
• Focus on speed, clarity, and execution 
• Experience collaborating with globally distributed teams across UK, Canada, Australia, and Europe

Technical Skills

• AI-assisted analysis & specification (Claude Sonnet / similar) 

• Loss adjusting & claims platforms 

• Legacy VB6/VB98 systems 

• SQL & backend analysis 

• Angular (AI-generated reusable component architecture) 

• UI/UX (AI-generated workflows & mock-ups) 

• Azure DevOps 

• SQL Server Management Studio 

• SQL Profiler 

• Visual Studio Code 

• Git & Git Actions 

• Data mapping & impact assessment 

• Stored procedure analysis 

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

 We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

 If you have an accommodation need, please email [email protected] as soon as possible to make any reasonable adjustments.

 So, what are you waiting for?  Apply today, we’re looking forward to your application.