Senior Strategic CSM

Who are we?

Checkmarx is the leading application security provider, offering the industry’s most comprehensive cloud-native platform, Checkmarx One. Our products and services enable enterprises to shift everywhere in order to secure every phase of development for every application. We are proud to collaborate with more than 1,800 customers, including 60% of Fortune 100 organizations.

What are we looking for?

We are looking for a Senior Strategic Customer Success Manager that will be the main responsible for their customers’ engagement and success within Checkmarx world.

How will you make an impact?

• Provide expert deployment and operational guidance
• Act as the primary technical liaison for customers
• Collaborate with Support, Product Management, and other internal teams
• Guide customers through onboarding and best practices
• Monitor adoption and address hurdles to meet committed usage levels
• Drive value-based activities to increase platform adoption and consumption
• Design and execute Mutual Activity Plans tied to customer value and outcomes
• Set and manage project milestones, celebrate wins, and address deviations
• Provide insights from interactions and analytics
• Highlight successes, challenges, and opportunities for growth
• Build strong relationships with technical stakeholders
• Advocate for customer needs within Checkmarx
• Conduct training sessions on new features and provide refreshers
• Quantify and report the impact of Checkmarx solutions
• Provide regular value metrics to technical decision-makers
• Identify and support expansion opportunities using success stories and ROI 
• Stay updated on Checkmarx products and cloud security trends
• Contribute to newsletters and “what’s new” materials
• Provide feedback on customer health signals
• Help evolve engagement strategies based on product signals

What is needed to succeed?

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. 
• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry. 
• Experience working with enterprise clients and managing complex technical relationships. 
• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security. 
• Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups). 
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices. 
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security. 
• Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI). 
• Ability to analyze customer usage data and product telemetry to identify trends and risks. 
• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights. 
• Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling. 
• Understanding of REST APIs and experience with API-based integrations. 
• Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001). 
• Ability to align product capabilities with customer compliance needs. 
• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders. 
• Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.