Senior Solutions Consultant

The Solutions Consulting team at Index operates at the intersection of Sales, Account Management, Software Development, and Marketing. As a Senior Solutions Consultant, you will leverage your deep technical expertise and leadership skills to support large-scale publisher integrations, resolve complex challenges, and mentor junior team members. Your role will involve providing strategic technical guidance to clients while optimizing their experience with Index’s digital media and AdTech solutions.

Technical Leader: You have a deep understanding of AdTech and MarTech, including SSPs, DSPs, DMPs, CDPs, and Data Activation Platforms, and understand the life of an ad call. You’re confident leading technical discussions, making strategic decisions, and providing guidance on complex integrations.

Customer-Focused Problem Solver: You thrive on solving challenging client issues and can think strategically to provide long-term solutions that align with business goals.

Strong Communicator & Collaborative Partner: You’re a strong communicator who can work effectively across teams, ensuring client needs are understood and internal stakeholders remain aligned.

Innovative & Process-Oriented: You’re highly organized and process-driven while consistently looking for opportunities to innovate, improve workflows, and enhance how the team operates.

Adaptable & Eager to Learn: You stay current with evolving technologies and industry trends and continuously look for opportunities to expand your technical knowledge and skill set.

Mentor & Team Player: You enjoy mentoring junior team members, sharing knowledge, and helping others develop their technical expertise.

Lead Strategic Client Engagements: Take ownership of the technical relationship with key publishers, managing complex integrations and optimizations, resolving escalated technical issues, and acting as a trusted technical advisor and strategic partner.

Advanced Troubleshooting & Issue Resolution: Serve as an escalation point for complex technical issues, working directly with Product and Engineering teams and external stakeholders to ensure timely resolutions.

Advanced Solution Design & Consulting: Work with publishers and internal teams, including Publisher Development, Sales, and Product, to design and implement advanced, tailored solutions that drive performance and meet business objectives.

Projects and Internal Initiatives: Work with internal teams on strategic initiatives that shape the vision of the company, using your technical and analytical skills to overcome roadblocks and provide insights that help accomplish project goals.

Cross-Departmental Collaboration: Work closely with Sales, Product, and Engineering teams to advocate for clients’ technical needs and ensure seamless communication between teams.

Mentorship & Leadership: Provide guidance and mentorship to junior Solutions Consultants and other team members, helping them build technical expertise and professional skills.

Process Optimization & Improvement: Identify areas for improvement within internal processes and suggest actionable solutions to enhance team efficiency and service delivery.

Tool Mastery: Become a subject matter expert on internal tools such as the Index UI, Looker, and Salesforce, using these tools to drive insights and client success.

Knowledge Sharing: Develop internal and external documentation to streamline troubleshooting, integrations, and solution design processes. Provide at least one training session per quarter on a relevant topic that helps elevate the technical capabilities of the team.

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.

Vacancy Status: This posting is for an existing vacancy.