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Who We Are
As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.
About The Role
As a Site Reliability Engineer, you will be focused on supporting a highly available and extremely secure production environment. You will analyze the reliability of our environments, use your coding skills to improve the way we operate, and debug sophisticated events as part of an on-call rotation.
As SREs at Meraki, we are building the cloud that supports millions of Meraki customers and their devices across the world. How big? Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day across 10+ data centers! Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs, and security cameras.
In this role, you will join our committed, caring, and close-knit engineering team based out of our office in London - while collaborating with our peers in Europe and the US.
You’re passionate about connecting with peer development teams, embracing the SRE way and you automate away tedious tasks while building infrastructure-as-code.
We are an engineering-driven organization that encourages you to take the time to explore new technology and create prototypes that make us better.
What You Will Be Working On
- Collaborate in the expansion and implementation of new servers and deployments across the globe.
- Work with teams to understand and implement client-specific workflows and processes.
- Working in a Ruby codebase to update and modernize patterns and systems.
- Debug a real-world, global web application, triaging issues while working with security or app teams to bring long-term solutions.
- Mentor peer engineers, write code, and do code reviews.
- Be part of a production on-call crew.
Minimum Qualifications
- Strong skills in designing, deploying, and operating mid to large-scale enterprise or cloud environments, particularly on AWS or Bare Metal.
- Proficient in scripting or coding with languages such as Ruby, Go, Python, or Bash, with experience using Infrastructure as Code tools like Terraform and Ansible.
- Experience in supporting externally-facing production environments.
- In-depth knowledge of *nix system administration.
- Good knowledge of observability stacks, including Grafana and Prometheus.
Preferred Qualifications
- Daringly jump into other people's source code to seek a problem.
- Care about the customer experience. You have experience supporting an externally-facing production environment, ideally in a team that follows the sun.
- Empathize with your coworkers, and you are a positive influence on others.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
