Senior Sales Operations Manager (Remote in UK) - 12 Month Fixed Term Contract

A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe.

Immersive help prove and improve your cyber resilience, by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.

https://www.immersivelabs.com/why-immersive-labs

Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions!

https://www.immersivelabs.com/company/our-story

Senior Sales Operations Manager, UK - 12 Month Fixed Term Contract

We’re looking for a detail-oriented and analytical Senior Sales Operations Manager to join us on a Fixed Term basis (from May/June) to support our regional revenue operations here in UK & EMEA. In this role, you will assist in revenue forecasting, account and territory planning, CRM management, and data hygiene compliance. You will also provide support for ad-hoc reporting requests and play a key role in ensuring that data across our systems is accurate, up-to-date, and compliant.

Key Responsibilities

• Assist in managing the regional revenue forecasting process, ensuring consistency, accuracy, and timely input from leadership teams

• Collaborate with sales leadership to design, adjust, and maintain regional account and territory planning efforts, ensuring optimal allocation of resources and alignment with business objective

• Manage and support regional operations within Salesforce (SFDC) and the CPQ (Configure, Price, Quote) system, ensuring smooth quoting processes and system functionality

• Troubleshoot and resolve SFDC and CPQ-related issues for the regional team, providing training and support as needed

• Enforce regional data hygiene practices across CRM and other revenue systems, ensuring the accuracy, integrity, and compliance of data

• Perform regular audits of CRM data, identifying and rectifying discrepancies, duplicates, and incomplete records

• Support ad-hoc reporting requests across Sales, Marketing, and Customer Success, providing timely and accurate insights that inform decision-making

• Collaborate with cross-functional teams to provide relevant data insights and reporting for quarterly business reviews, strategic planning sessions, and other key meetings

Qualifications

• 4-7 years of experience in revenue operations, sales operations, business analysis, or a similar role

• Experience with CRM systems (Salesforce required), and familiarity with CPQ systems

• Experience managing data hygiene practices and ensuring compliance with data governance standards

• Proficiency in Excel and experience with reporting and visualization tools, such as Looker

• Strong analytical skills with the ability to work with large data sets and produce actionable insights

• Highly organized and capable of managing multiple projects and priorities in a fast-paced environment

Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.

• Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.

• Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day.

• One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Excited by the above? We’re ready to receive your application!

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday day off

• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover,

• Career and learning development through the platform and our ‘Learn Anything’ fund

• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours

• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working

• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms

• While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region.

Find out more about life at Immersive Labs https://careers.immersivelabs.com

Cyber threats wait for no one and neither should you. Apply now!

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.