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Are you ready to rethink your routine? We’re looking for a Senior Quality Manager to join our Product Integrity team. This role will report into Head of Product Integrity and be responsible for establishing and maintaining a robust Quality Management System (QMS) that ensures the consistent delivery of high-quality cosmetic products. This role drives continuous improvement, ensures regulatory compliance, and fosters a culture of quality excellence across the organisation and its supply chain. By proactively identifying and mitigating risks, the Quality Manager safeguards product integrity, enhances customer satisfaction, and strengthens the brand's reputation for quality.
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.
We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
Quality Management System (QMS) Leadership:
- Develop, implement, and maintain a comprehensive QMS aligned with relevant industry standards, regulations, and retailer requirements.
- Conduct internal audits to assess QMS effectiveness and drive continuous improvement.
- Establish and revise quality policies, procedures, and objectives in collaboration with cross-functional teams.
- Ensure a seamless process from R&D through to industrialisation of new products.
Continuous improvement
- Identify priority areas for continuous improvement to ensure process repeatability in strong collaboration with QA Manager
- Industrialisation of New Products : ensure a seamless process from R&D through to industrialisation.
- Supplier Quality: assessment and resolution of supply quality issues. Working with QA Manager requirements for new suppliers identification; develop continuous improvement program with suppliers
- Documentation: development and maintenance of standard operating procedures
Supplier Quality Management:
- Collaborate with the procurement/QA Manager to evaluate and qualify suppliers based on their quality capabilities.
- Conduct supplier audits and assessments to ensure adherence to quality standards
- Drive continuous improvement efforts with suppliers, addressing non-conformances and implementing corrective actions.
- Establish and maintain strong relationships with suppliers to foster a collaborative quality-focused environment.
Training and Development:
- Provide training and guidance to employees on quality management principles and practices.
- Develop and deliver educational programs to enhance quality awareness and competency.
Performance Measurement and Reporting:
- Define and track key performance indicators (KPIs) to measure the effectiveness of the QMS
- Prepare quality reports and present findings to senior management, identifying areas of improvement and recommending action plans.
- Participate in management reviews to evaluate the overall performance of the QMS and provide recommendations for enhancement.
These skills will help you go far in this role:
- BSc. required in pharmaceutical cosmetic science/ technical discipline
- Demonstrable experience in Quality working within FMCG/Cosmetics/Retailers
- Demonstrated understanding and leadership of QMS within cosmetics.
- A self-starter who can identify, manage and lead complex projects , drive change, communicate and build collaborative partnerships across the business.
- Solid analytical and problem-solving skills, with the ability to interpret and analyse data/processes effectively.
- Organised and able to work independently, but also to collaborate with a diverse, fast-moving team.
- Lean sigma six
- Excellent organisational and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.
Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:
- Flexible working with core working hours
- Hybrid working, 3 days in our amazing office, which is fully stocked with snacks and drinks
- 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
- Welcome to Trinny London Starter Stack and swag
- Company discount for yourself, your friends, and family
- Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
- An annual personal training and development budget
- Enhanced family friendly packages
- Pension scheme
- Cycle to work scheme
- T-Parties = many office socials as well as summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.
We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
