The Revenue Systems product group comprises dedicated teams committed to building a comprehensive, scalable order-to-cash solution designed to fuel Squarespace’s growth organically, internationally, and through acquisitions. Our goal is to develop a versatile platform that supports diverse revenue models, facilitates seamless international expansion, accelerates accurate financial reporting, and enhances marketing capabilities.
As the Senior Product Manager leading the PASS (Purchase, Access & Subscription Success) and Orders teams, you'll focus on delivering an exceptional purchase and order experience at Squarespace. This role involves ensuring seamless cart interactions, effective subscription management, comprehensive order flows, and robust access and entitlement systems. You will balance drivinge strategies to optimize customer upgrades, renewals, and entitlements, actively reducing churn and increasing revenue through targeted retention and upsell opportunities, while also executing effectively on company and group priorities. As a strategic and operational leader, you will add value across the organization, enabling teams to achieve their business objectives.
This hybrid role requires 2-3 days per week on-site in our Dublin office, reporting directly to a Product Director.
You'll Get To...
- Lead product development processes from concept to launch, collaborating with your team, adjacent teams, and the broader Squarespace ecosystem.
- Deepen customer insights through research, data analysis, interviews, and usability testing.
- Set clear, measurable OKRs in partnership with engineering and design leads, contributing to overarching team and group objectives.
- Collaborate cross-functionally with other Product Managers and data specialists (analytics, data science, marketing) to implement experiments and resolve data-driven questions.
- Influence and shape team and group strategies through compelling and well-articulated presentations of your ideas.
Who We're Looking For
- You have 6-10 years of experience managing software products from ideation through launch and iterative improvements.
- You bring proven expertise in order management, subscription handling, billing, or related product domains.
- You possess deep knowledge and experience in Agile methodologies, modern product discovery, product delivery practices, and user segmentation strategies.
- You demonstrate excellent communication skills, able to effectively align diverse teams toward achieving collective business objectives and delivering exceptional user experiences.
Benefits & Perks
- Health insurance with 100% covered premiums for you and your dependent children
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Pension benefits with employer match
- Flexible paid time off
- Up to 20 weeks of full pay for birth parent and non-birth parent leave
- 20 weeks of pay to care for an ill family member
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
#LI-Hybrid #LI-JP3
Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.
Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
