Senior Product Manager - Infrastructure

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.

Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI.

That’s Rasa. That’s our message.

Join us and add yours.

We’re looking for a Senior Infrastructure Product Manager to lead the deployment and infrastructure experience across the Rasa platform. You’ll work at the intersection of product, engineering, customer needs, and enterprise requirements to make Rasa easier to deploy, operate, secure, and scale across cloud and on-premise environments. You will work on greenfield and cutting-edge technology to make it user-friendly. You will be reporting to the Director of Product.

Full-time - 100% Remote - UK, Germany, or Serbia

• This is a remote position, but we cannot hire anybody outside of the UK, Germany, or Serbia for this position.

• Rasa can assist with work authorization (visa sponsorship) for candidates located in Germany only.

• You’ve built technical or platform products with complex deployment requirements.

• You have strong infrastructure literacy, including Kubernetes, Helm, cloud environments (AWS, GCP, Azure), networking, DNS, and security fundamentals.

• You live by Rasa’s values. You are a team player, highly respectful of your peers, and confident in your work

• You understand the realities of enterprise software, especially cloud and on-prem deployments.

• You’re comfortable going deep with engineers and using technical tools like Git to understand how the product works in practice.

• You know how to make decisions in ambiguous environments and balance customer evidence, business context, and product judgment.

• You care about product quality and can balance technical, user, and commercial needs.

• You thrive in startup environments where ownership is high and roles are not rigid.

This role is critical to how customers experience Rasa in production. Many of our customers operate in complex enterprise environments with high expectations around security, infrastructure control, and operational reliability.

As a Senior Infrastructure Product Manager, you’ll:

• Define and drive the roadmap for deployment, configuration, infrastructure, and operational tooling across cloud and on-premise environments.

• Work closely with engineering, design, customer-facing teams, and customers to identify and resolve deployment friction.

• Improve how enterprise customers install, configure, upgrade, secure, and operate Rasa in production.

• Collaborate with GTM and Customer Success Engineering to understand technical blockers in sales cycles, onboarding, and expansion.

• Shape product decisions around enterprise requirements such as security, scalability, reliability, observability, and manageability.

• Continuously learn and expand your technical understanding of the Conversational AI space in order to push innovation forward.

• Help ensure that our infrastructure and deployment experience supports both today’s customer needs and our longer-term platform direction.

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

The product team currently consists of 4 Product Managers and 2 Product Designers who collaborate closely.

Most of the product team is based in Berlin, with one member currently located in India. We are a small but high-performing team that enjoys working together and having fun. While we mostly work remotely, we also love to meet in the office for brainstorming sessions.

• Flexible hours and a dedicated remote budget

• A stipend for professional development & 6 paid education days to help you grow within your role

• 26 days of PTO + paid sick leave + paid public holidays

• A Macbook, and other tech to help you do your job

• We have regular remote team events, as well as an annual company-wide offsite

• Vitality Health (UK only) // Private Health optional (Serbia Only)

• Equity options

You can find more information about our benefits per location here: Rasa Perks & Benefits

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

You must be located in and a resident of the location(s) listed for us to proceed with your application.