The Senior Product Manager will oversee and improve the Quote to Cash process, focusing on billing, invoicing, and financial reporting while collaborating with various teams to ensure timely product delivery and alignment with business goals.
Available Locations: Hybrid - London, Lisbon
About the Role
Cloudflare has embarked on a transformation of our entire quote to cash process. We're looking for a seasoned product manager who will take charge of these processes, providing leadership, communication and accountability for successful delivery. You will:
- Own your space. You will manage a set of key products in the Quote to Cash lifecycle, directly impacting both internal and external customers around the world.
- Work horizontally. Disparate groups like Engineering, Program Management, Finance, Revenue Operations, Business Intelligence and external vendors like Stripe and Salesforce all need to keep plans aligned and work together to deliver commitments.
- Span timescales. Short term deliverables like supporting product launches, medium term ones like migrating billing progresses and longer term ones like a full ERP implementation all need to be serviced. The urgent cannot starve the important.
- Span domains. You need to simultaneously let other teams rely on the roadmaps you publish while being responsive to the interrupt-driven nature of the business. When shifts do occur, you need to proactively communicate with other teams to maintain trust.
- Commit to quality. Our #1 priority is to have an accurate picture of revenue and service of our customers but we also have numerous other concerns like speed of innovation and advancing the roadmap.
- Communicate and collaborate. Essential to the success of this program is the ability to listen, learn, synthesize and communicate outwards as well as influence through persuasion.
- Represent Cloudflare. Many of our largest customers want to speak to us about their concerns and our plans in the billing domain. You will spend time learning from them.
- Provide and demand accountability. You are responsible for the delivery of your commitments and you will hold your peers and subordinates accountable for theirs.
Some of the domains you will touch include: Billing, Invoicing, Sales & Opportunity management, Credit & Collections, Pricing & Quoting, Contract & Entitlement Management, Partners & Resellers, Taxation, Bad debt, BI Reporting, ERP Implementation.
Desirable Skills
- Demonstrated success delivering technology solutions in the Billing space
- Knowledge of best practices for in fintech, financial reporting, compliance or other similar domain at a Saas company
- Experience managing customer facing products focused on global payments, tax, checkout, invoicing, and other quote to cash activities
Bonus Points
- Internet native companies tend to think a little differently than the Fortune 500. We'd love to meet folks with a history of delivering with the cadence and timescales of those born on the Internet.
- Engineering fluency - while it's not required, we tend to find success with candidates who have a technical background, formal or otherwise. You don't need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen would be super helpful
- Finance fluency - You're dealing with data that represents money and that implies a certain level of care. You'll also be working with a lot of finance types. Fluency in this world might be helpful
- At Cloudflare it's pretty helpful to understand how the Internet really works at layers 2 through 7. If you don't have this, be prepared to speak with mastery about another realm of similar complexity.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
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