Senior Order Management Specialist, UK

THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

Must live in London

ROLE AND RESPONSIBILITIES:

Juul Labs is seeking a Senior Order Management Specialist to join the UK team to support the Global Logistics function to help keep the entire UK supply & sales process running smoothly, effectively, and efficiently. The Senior Order Management Specialist will work hand in hand with cross-functional teams including Commercial, Operations, Planning, Quality, and various other departments to meet all deadlines necessary to ensure an on-time project execution. The Senior Order Management Specialist will be responsible for end-to-end order management and fulfilment, as well as ensuring an accurate supply & demand forecast is prepared and submitted, inventory levels are accurately maintained, and our 3PL warehouse achieves the target KPI’s.

The Senior Order Management Specialist is a self-starter, driven, motivated, analytical, enthusiastic, can work independently, as well as be a team player. The Senior Order Management Specialist will possess and leverage their previous business and market experience in planning, coordinating, and implementing cross functional and organizational projects. The Senior Order Management Specialist is someone with strong operational experience that thrives on accountability and flawless execution.

This position will reports to the Senior Manager of Order Management and Transportation, based in the U.S. 

KEY RESPONSIBILITIES:

• Customer Order Management (Order-to-Cash – supporting Accounts Receivable)
• Coordinating with our local 3PL provider to fulfil orders on time and in full
• Support supply chain relationships with major retail partners
• Implementation and adherence to B2B inventory allocation planning
• Utilizing Kaizen methodology, develop and implement business process improvements aimed at improving operational execution and communication
• Daily warehouse / 3PL communication and management
• Inventory Control:
  • Monthly inbound reconciliation
  • Returns (RMA’s)
  • Manage stock transfer transactions in our ERP system
• Lead and conduct physical inventory audits as necessary
• Support Juul’s internal sample shipments process
• Warehousing and freight invoice reviews, analysis, and internal reporting
• May perform other duties and responsibilities as assigned

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 3 to 5 years experience working in logistics and or operations in the consumer goods industry, preferably, the vaping industry
• Strong ability to manage, prioritize, maintain accuracy, and meet deadlines surrounding your daily work, while also managing multiple projects
• Able to balance short-term, urgent needs with long-term strategic initiatives
• Strong technical and problem-solving skills, as well as analytical capabilities specifically within Microsoft Excel
• Ability to comprehend, extract and analyze information from various data sources for reporting and able to make data-driven decisions
• Project management skills including strong organizational, attention to detail, and ability to coordinate and interact with global cross-functional teams
• Excellent communication, both written and verbal
• Knowledgeable on standard ERP customer order management and systems applications, including systems administration
• Understanding of customer EDI integration and platform management

KEY ATTRIBUTES NECESSARY FOR SUCCESS:

• Ability to drive execution and foster continuous improvement in an operational environment
• Ability to drive aggressive implementation plans and schedules
• Ability to collaborate and partner with both internal and external key stakeholders
• Strong knowledge of 3PL and logistical practices, business operations, systems, performance metrics (KPI) management and problem solving

EDUCATION:

• Dangerous Goods Certification preferred
• BA/BS Degree preferred or relevant diploma qualification

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote