Senior Manager, Sales Insights (International)

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

As a Senior Manager, Sales Insights (International), you will work across our global organisation to drive visibility, consistency and understanding of regional sales performance, driving actionable insights  and helping solve problems that inhibit productivity and revenue.

With a thirst for data and a naturally inquisitive approach, you will lead the consolidation process of monthly and quarterly Exec Monthly Business Review and Quarterly Business Review (MBR / QBR) materials promoting automation and crafting meaningful commentary on localised market sales performance and trends. By partnering closely with these business units you will rely on passion and a growth mindset to identify blockers and opportunities for continuous improvements to regional sales organisation, processes, tools and methodology.

You will operate largely across two areas:

• Our Global Enterprise sales organisation, which comprises our largest and most complex Core Payment customers as well as our Software business. Here you will create purposeful sales pipeline MI (usually in Salesforce) and consolidate regional views which show the worldwide sales results in the form of automated pipeline dashboards, visualisations and insights on key wins. 

• As a business partner to our SMB businesses across Europe & APAC promoting a wider understanding of sales results in the context of each local market, driving improvements in early funnel insights with the goal of optimising conversions and improving our time from lead to live for merchants.

What Part Will You Play?

• Responsible for coordination and consistency of standardised sales metrics within global Exec level reports (MBR / QBR / Steerco) refining and reengineering the production flow where required to reduce duplicative effort and increase automation and production from the global lake.

• Act as a Centre of Excellence for Sales Insights supporting cohorts in their understanding and access to in month sales funnel optimisation (SMB), Adoption and behavioural reporting (CRM), & pipeline management, maximising use of real time views wherever possible e.g. Salesforce dashboards to get trends and insights into sales leaders hand in the moment

• Has a passion for innovating and refining with a heavy lean towards ensuring ‘one view’ of the truth. Is confident in articulating performance results to an executive level, Champions new innovative ways of working and explore predictive analytics and AI to make meaningful enhancements

• Works closely with Finance to ensure pipeline MI relates to actual sales MI and targets so that live, in month performance translates to expected results at the end of the month. Ensures consistency in budgets, forecasting and narrative on performance.

What Are We Looking For in This Role?

• Strong data centric background in MI / Business Excellence / Business Transformation (min 4 years experience)

• Ability to articulate reporting needs to BI / Sales Insights Analysts to advise them on how data should be presented to ensure meaningful, clear dashboards with appropriate value-adding commentary 

• A can do attitude - self-motivated, high performing and goal oriented

• Excellent communication (written and oral) and skilled at ‘making the complex simple’. Has a talent or bring data and KPIs to life with ‘the story’ (especially for non-financial/data users) 

• Comfortable managing stakeholders and navigating a complex matrix organisation, with the confidence to remove barriers and question or challenge the status quo appropriately

• Curious in nature with a desire to get to problems and help identify root cause

• Ability to articulate concisely the ‘so what’

• Fosters a culture of continuous improvement, identifies gaps and opportunities and presents ideas on how to address

• Ability to work in a fast paced environment, comfortable adapting to changing circumstances and priorities

• Builds strong relationships with team members and stakeholders, fostering trust and respect. 

Minimum Qualifications:

Graduate or actively studying towards a degree / professional qualification

What Are Our Desired Skills and Capabilities?

• An understanding of a B2B sales for both a SMB funnel focused on volume growth (lead to live) as well as for larger accounts with a complex and consultative selling cycle

• Highly numerate and a confident user of Salesforce, Excel and Google products (primarily Google Sheets, Google Slides and Google Data Studio)

• A background in acquiring, fintech or a software industries would be advantageous

• An understanding of B2B SMB and Enterprise markets across Europe would also be an advantage

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.