Senior Manager Pay Services

Job Description:

Senior Manager Pay Services
Locations: Salford Quays M50 3SP, Kirkstall Forge, Leeds LS5 3BF
Full-time position: 37.5hours   
Salary: Up to £85,000
Hybrid and flexible working options available.

Job Summary/About This Role
This role is the delegate of the Head of Pay & Benefits Services and the most senior payroll specialist in the organisation, responsible for both UK and global payrolls, expenses, Earned Wage Access, and employee loans, as well as payroll controls. This role exists to create a level of service delivery that appropriately reflects our ambitious growth agenda and values: Brave, Caring, and Responsible. It is pivotal in ensuring Pay Services have an unblemished reputation for customer focus and in building strong partnerships around the business and externally with commercial suppliers. This role places importance on creating a well-developed team, resulting in a provision that is scalable, able to absorb business change effortlessly, and has the elasticity to match growth, either through acquisition or organic growth.

Key responsibilities

• Drive value and excellence in delivery.
• Promote accessibility of Payroll Services and manage Service Levels.
• Drive ambitious benchmarks and empower the Operations team to achieve them.
• Forge strong relationships with Pensions, Taxation, People Technology, Global Mobility, and UK Reward teams.
• Build strong relationships with external partners, focusing on reputation management.
• Champion risk and control awareness
• Maintain a “live” suite of processes and procedures.
• Manage expatriate records and be the key contact for senior customers.
• Support the Head of Pay & Benefits Services in implementing new policies and initiatives.
• Manage the relationships with external statutory bodies where appropriate and alongside internal Taxation and Payroll Compliance teams.
• Respond to divestments, acquisitions, and portfolio changes.
• Identify and respond to legislative changes, providing subject matter expertise.

What We Require From You, Experience and Skills You Can Bring

• Excellent interpersonal and communication skills, particularly with senior stakeholders.
• Minimum of 5 years of experience in payroll, bringing knowledge of global payrolls across EMEA/AMER/APAC regions.
• Either CIPP/CIPD/CIMA qualification or equivalent, studying toward or qualified by experience.
• Sound understanding of reward, benefits administration, international payrolls, and mobility.
• Experience of a broad range of payroll providers/HCM systems.
• Strong project management and troubleshooting skills.

This is a senior operations role requiring someone who is fully integrated into the business with the ability to manage payroll services at a high level. You will oversee both UK and global payrolls, ensuring compliance, accuracy, and efficiency. If you are ready to take on this challenging and rewarding role, we look forward to receiving your application.

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role as a Pay Services Manager you will receive the following benefits and more:

• Flexible Holidays scheme: 25 days holiday, increasing through length of service, with the option to buy or sell.
• Environmental – Electric Car Scheme and Payroll giving scheme.
• Financial – Annual performance-based bonus, Wagestream, Discounts platform, Loan and saving schemes and Enhanced Pension Scheme.
• Mental and Physical - Bupa health insurance as a benefit in kind, Health Assessment, Family mental health line.
• Social: Volunteering days and Be You at Bupa Network

Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

People & HR

Locations:

Bupa Place, Kirkstall Forge