Senior Manager, Communications, EMEA

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the Team
At Airwallex, our mission is to empower businesses of all sizes to operate anywhere, anytime. Our Communications team is at the heart of telling the Airwallex story-driving awareness, building reputation, and supporting commercial growth across the EMEA region. We work cross-functionally and globally, ensuring our messaging is unified, impactful, and tailored to each market we serve.
What You'll Do
Responsibilities:

• Work with the Director of Communications for EMEA to lead and implement multi-channel communications for Airwallex's EMEA business, encompassing key company announcements, product launches, and major corporate milestones.
• Manage day-to-day newsroom activities: respond to inbound media inquiries, monitor industry news and trends, and proactively identify opportunities to insert Airwallex into the narrative.
• Strategically identify and pursue opportunities to increase the external presence of our executives, positioning them as thought leaders in key industry forums, including traditional and emerging media platforms, podcasts, speaking opportunities, and owned/social content.
• Prepare executives thoroughly for public engagements, ensuring consistent and impactful messaging.
• Oversee the development of compelling content, ensuring a unified corporate messaging strategy across all key company initiatives.
• Partner with commercial, product, marketing, and legal teams to craft communications and content strategies across channels, including media, podcasts, speaking opportunities, and owned/social content.
• Supervise agency relationships, provide guidance, and optimize output.
• Support internal communications programs such as Regional All-Hands to build a positive workplace environment while aligning with external messaging and strategy.
• (Bonus) Bring experience working in Holland, France, Germany, or the Middle East, and/or fluency in additional European languages.

Who You Are
Minimum qualifications:

• 8+ years of communications experience, ideally in fintech, financial services, or a fast-paced technology environment.
• Proven track record of building and executing effective communications campaigns to promote product launches and customer wins.
• Exceptional written and verbal communication skills.
• Technical aptitude; you're technologically savvy and can quickly get up to speed on modern tech stacks.
• Ability to manage complex projects, multiple stakeholders, and competing priorities across time zones.
• Direct experience and working relationships with journalists, producers, and editors.
• Comfort with ambiguity and the ability to problem solve, test and learn. The resilience to try and try again.
• Comfortable in a fast-paced environment and able to reprioritize and quickly change gears.

Preferred qualifications:

• Experience working in or with Holland, France, Germany, or the Middle East.
• Fluency in additional European languages.
• Experience managing agency relationships across multiple markets.
• Familiarity with analytics and measurement tools to assess communication effectiveness.
• Experience in crisis communications and reputation management.

This description reflects both Airwallex's specific needs and best practices from leading fintechs, emphasizing multi-market communications, executive profiling, agency management, and adaptability in a high-growth, international environment.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.