Director of Coding Services

Join us. Let’s make a direct impact in healthcare.

Being an Iodine employee means becoming part of something bigger - using clinical AI technology to drive smarter healthcare processes and positively impact patient care.

Who we are:

Recognized as one of Austin’s best places to work, we are a collaborative and dedicated team with innovation built into our DNA. Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations - by automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.

What you’ll do:

• Lead the development and refinement of our strategic approach to coding operations and services

• Manage the coding team to ensure that Iodine products are developed and maintained with up to date coding requirements and regulations

• Lead and manage the customer facing coding team so that customers are able to successfully adopt the code audit product and achieve a successful ROI

• Foster and manage strong, strategic, long-term customer relationships with decision-makers and industry influencers

• Drive individual customer facing coding team members behaviors to ensure customer success through regular monitoring of customer data and identification of action plans for improvement

• Develop and coach individual coding team members to provide appropriate education, mentoring and coding support to customer leaders and end users that ensures customer satisfaction and expected outcomes 

• Execute processes and programs to improve code rule development and maintenance to mitigate customer risk and drive value resulting in renewal and expansion opportunities

• Stay informed about industry updates on coding guidelines and materials to ensure product compliance and competitiveness.

• Research healthcare technology changes and trends affecting documentation and coding, guiding product development accordingly.

• Serve as a point of escalation for customer issues and work directly with customer leaders and internal departments to ensure resolution occurs

• Report out on product development and maintenance to Iodine leadership,

• Proactively identify risk customers and provide mitigation strategies as needed

• Advocate for product enhancements/new features and influence roadmap planning, based on customer input and needs

• Drive innovation of the Iodine Software products and establish best practice workflows for internal and external users

• Maintain customer loyalty by coaching the coding customer team to serve their customers above and beyond expectations.

• Collaborate with the Data Science and Product teams to provide subject matter expertise for product development and enhancement.

• Prepare coding-related reports, analyses, and recommendations for product development and strategic decision-making.

What we’d love to see:

Minimum Requirements (Education, certifications and experience):

• Bachelor's degree in Health Information Management (RHIA) or Bachelor degree in related field with appropriate coding certification

• Certification: CCS and/or CIC required, CCDS and/or CDIP preferred

• Experience in monitoring and assessing coding accuracy

• Experience managing a second level review process that identifies coding error or discrepancies

• Experience in customer management with a healthcare technology or consulting company

• 5+ years of inpatient coding experience required

• Experience in coding consulting role preferred

• Progressive growth in coding leadership

• Staff management experience

• Program strategy and goal setting experience

• Strong persuasion skills to assist customers who have difficulty with change management

• Experience presenting to others

  • Strong verbal and writing client-facing communications skills are needed to both gather information, ideas and to present features and functionality

• Experience with communicating through conflict to achieve agreed upon outcomes

• Experience working/managing multiple concurrent projects and tasks while staying on track and meeting commitments

• Experience identifying opportunities and potential gaps in order to contribute proactive ideas for improvement

• Experience managing timelines and evolving customer expectations and deliverables including prioritizing and escalation

• Ability to travel up to 40%, as necessary

  • Travel schedule is based upon customer need and availability

Preferred Requirements:

• Master’s degree in a health system management, business or other healthcare related field

• Collaborator DNA with a desire to solve for the interests of our clients and of our business

• Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours when necessary

• Experience in developing new technology

What we offer:

• Comprehensive Healthcare: Fully covered medical, vision, and dental benefits for employees, plus generous dependent coverage.

• Telehealth Services: Convenient access to telehealth services tailored for remote work.

• Savings Accounts: Tax-advantaged savings accounts for healthcare and dependent care expenses.

• Ancillary Benefits: Life, AD&D, and disability insurance paid by Iodine for peace of mind.

• Retirement Plan: Competitive 401(k) retirement plan with a considerable company match.

• Extra Life Insurance: Optional additional life insurance coverage for you and your dependents.

• Accident Insurance: Financial protection against unexpected accidents and critical health issues.

• Critical Illness Insurance: Provides financial support for medical costs and living expenses during serious illness.

• Hospital Indemnity Insurance: Additional support for hospital-related expenses through indemnity insurance.

• Pet Insurance: Affordable options for discounted pet insurance.

• Legal and Identity Protection: Legal and ID theft protection to safeguard personal information.

• Employee Assistance: Confidential employee assistance program for personal and professional challenges.

• Education Allowance: Annual funding for educational pursuits and continuing education to support professional development and skill enhancement.

• Reimbursements: Annual reimbursement for eligible wellness expenses, monthly reimbursement for cell phone and WiFi costs, and a one-time equipment allowance for creating a comfortable home office.

Why should you join Iodine?
This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive smarter healthcare processes through technology, so hospitals can stay focused on patient care. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about our company culture on Built In Austin and on our website at www.iodinesoftware.com.

Compensation Range: $125K - $170K

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