Senior Digital Product Manager

Job Description:

Senior Digital Product Manager

Manchester (Bupa Place) or London (Angel Court)

Hybrid Working

Permanent | Full-time (37.5 Hours)

Competitive salary & 10% MBS 

We make health happen

At Bupa, we're transforming the way people access and experience healthcare. We're looking for a Senior Digital Product Manager to lead the development of innovative digital products and customer journeys that improve health outcomes and deliver exceptional experiences for our customers.

This is an exciting opportunity to join our Health Services team at a pivotal point in our digital transformation journey. You'll take ownership of strategically important healthcare experiences, helping to shape the future of how customers engage with Bupa across digital channels.

Working within a multidisciplinary product team, you'll define product vision, shape strategy, and lead the delivery of customer-centric solutions that solve real-world healthcare challenges. You'll collaborate with stakeholders across clinical, operational, technology and commercial teams, using data, customer insight and market trends to drive meaningful change.

If you're passionate about creating intuitive digital experiences, enjoy solving complex problems, and thrive in an environment where you can influence strategy while delivering tangible outcomes, we'd love to hear from you.

How you'll make health happen

• Define and own the vision, strategy and roadmap for a portfolio of customer-facing digital healthcare products and services.

• Lead the discovery, design and delivery of digital experiences that improve customer outcomes and simplify healthcare journeys.

• Use customer insight, behavioural data and market trends to identify opportunities and prioritise the work that delivers the greatest impact.

• Act as the voice of the customer, ensuring user needs remain at the centre of product decision-making.

• Partner with engineering, design, data and business stakeholders to translate complex challenges into clear product solutions.

• Drive continuous improvement across key customer journeys, including digital self-service, appointment booking, and healthcare access experiences.

• Lead and influence senior stakeholders across the organisation, building alignment around product priorities and strategic objectives.

• Measure product performance through OKRs, customer feedback and business outcomes, ensuring products continually evolve to meet changing customer needs.

• Foster a culture of innovation, experimentation and customer-centric thinking within your product squad.

Key skills and qualifications

• Significant experience in Digital Product Management, Product Management or Senior Product Management roles.

• Proven track record of owning and delivering customer-facing digital products from concept through to launch and optimisation.

• Strong experience defining product strategy, roadmaps and measurable business outcomes.

• Demonstrable success improving customer journeys, digital experiences and service propositions.

• Experience working within agile, cross-functional product teams in large organisations.

• Excellent stakeholder management skills, with the ability to influence and engage at all levels.

• Strong analytical and data-driven decision-making capabilities.

• Experience using tools such as Jira, Confluence, Azure DevOps, Miro, Figma and analytics platforms.

• A passion for delivering exceptional customer experiences and solving complex business challenges.

• Experience within healthcare, health technology, insurance or other highly regulated industries would be advantageous but is not essential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.

• Bupa health insurance as a benefit in kind.

• An enhanced pension plan and life insurance.

• Annual performance based bonus 

• Onsite gyms or local discounts where no onsite gym available.

• Various other benefits and online discounts.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. Therefore, if you are interested, we encourage you to submit your application as soon as possible.

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