Senior Designer (CRM & Digital Creative) | LOOKFANTASTIC

Life at THG Beauty 

We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Christophe Robin – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team. 

Why be a Senior Designer at THG Beauty? 

We’re looking for a talented and passionate Senior Designer with a specialism in email and CRM-focused design to join our growing LOOKFANTASTIC Creative Team. As a senior member of the team, you’ll champion our brand aesthetic and create innovative, high-quality visual content for email, loyalty, and app channels that engages and inspires our customers.

Balancing creative design leadership with hands-on execution, you’ll work closely with CRM and Marketing teams to transform briefs into inspirational, customer-first designs that are both visually compelling and commercially effective. This role offers the opportunity to shape and elevate the visual standards for our CRM channels while supporting the wider creative team with innovative ideas and strategic thinking.

As a Senior Designer, you’ll:  

Design Leadership & Creative Execution

• Champion the brand’s visual identity across CRM, email, loyalty, and app channels, ensuring consistency and excellence.
• Lead the creation of mobile-first, responsive email designs that follow brand guidelines and render seamlessly across devices.
• Collaborate with the CRM and Marketing teams to translate written briefs into inspirational, high-performing designs.
• Introduce motion, animation, and gamification to enhance email designs, adding interactivity and engagement.
• Oversee and refine seasonal updates to email templates, including transactional and loyalty emails, optimizing for open rates and click-through performance.

Team Collaboration & Mentorship

• Provide creative leadership and daily feedback to junior designers, ensuring consistent design quality.
• Support the creative team by flexing into wider design projects as needed, contributing to cross-channel campaigns.

Strategic Thinking & Brand Development

• Develop and uphold high design standards, maintaining up-to-date email guidelines and best practices.
• Ensure email and app designs are aligned with the customer journey, supporting seamless navigation to checkout.
• Stay ahead of digital and design trends, sharing insights with the team to keep LOOKFANTASTIC at the forefront of innovation.

What skills and experience do I need for this role? 

• Design Expertise: Proficient in Adobe CC (Photoshop, Illustrator, InDesign) with strong attention to detail and typography.
• CRM Design Experience: Previous experience designing for email, loyalty, and app channels, with a strong understanding of mobile-first principles.
• Technical Knowledge: Awareness of HTML/CSS to enable collaboration with developers and troubleshoot design challenges.
• Creativity & Brand Awareness: A passion for beauty and lifestyle brands, with a keen eye for trends and storytelling in the digital space.
• Communication Skills: Confidence in presenting ideas and concepts to team members, stakeholders, and senior leadership.
• Problem-Solving & Time Management: Strong organizational skills with the ability to balance multiple briefs and tight deadlines.

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 
• Enhanced maternity and paternity pay, depending on length of service.  
• Up to 10 days compassionate leave. 
• Buy back up to 3 days each year. 
• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 
• Access our in-house CBT therapist. 
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  
• State-of-the-art on-site gym. 
• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 
• Subsidised bus pass from Manchester City Centre to our ICON office.  
• Up to 50% staff discount on THG brands. 
• On-site staff shop. 
• Access to on-site barber. 
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 
• Anniversary gifts when you hit 5 and 10 years of service.