Senior CRM Technology Manager

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We're looking for a Technology Manager to join our CRM team in London. You'll be helping our 35+ strong global CRM team run as smoothly as possible, to get millions of our customers excited about what Wise has to offer. 

You’ll focus on keeping our CRM tech stack running smoothly day-to-day, making sure campaigns render correctly, data flows as expected and our tools work the way they should. You’ll be the person the team turns to when something looks off: whether that’s HTML, Liquid, a dynamic link, or a data attribute that doesn’t look quite right. You enjoy getting into the technical detail, fixing problems at the source and helping others understand how things work.

Here’s how you’ll be contributing to the CRM team:

• Maintain and improve our CRM tech stack including Braze, internal tools, integrations and day-to-day systems
• Own troubleshooting for HTML, CSS, Liquid, dynamic content and email rendering issues
• Be the first point of contact for CRM technical queries, helping unblock campaign builds and resolving translation or localisation challenges
• Test data flows, flag inconsistencies and raise fixes when something doesn’t behave as expected
• Turn marketing requirements into clear, workable technical tasks and build reliable, scalable solutions
• Improve CRM operations through automation, clearer documentation, smarter QA processes and workflow enhancements
• Help the team grow their technical confidence through documentation, training and practical guidance

This role will give you the opportunity to: 

• Develop - you’ll grow your technical skills across CRM tooling, integrations, data and template logic. You’ll have the freedom to take on more responsibility as you learn, with plenty of support along the way.
• Be flexible - in how you work, we understand everyone needs a little something different so we’ll do our best to make it happen.
• Problem solve everyday - you’ll work with a wide range of challenges, from rendering quirks to dynamic content logic to data flows. No two days will look the same.
• Have impact - the work you do directly affects how millions of customers experience Wise. When templates render flawlessly, when data is accurate, when workflows run smoothly, that’s your work making a real difference.

• You have 4-6 years hands-on experience with CRM or MarTech platforms and integrations (Braze, Iterable, Salesforce MC, Snowflake, Stripo, Movable Ink etc.)
• You understand how customer data moves through CRM systems, including events and API-driven attributes
• You’re skilled at troubleshooting HTML, CSS, Liquid and dynamic content logic
• You enjoy supporting internal users and explaining technical concepts clearly
• You're methodical in how you diagnose issues and love getting into the details
• You communicate clearly and calmly, even when something breaks at the worst possible moment
• You’re experienced with CRM development languages and SQL
• You’re curious, organised and always looking for ways to make things run better

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.