The Senior Credit & Collections Analyst is responsible for leading end-to-end Order-to-Cash activities, combining credit risk management, proactive collections, and hands-on application to improve cash performance, reduce risk, and ensure accuracy in a fast-paced, global environment.
This position plays a key role in driving cash performance, improving working capital, and strengthening credit and collections processes across a complex, global customer base.
- Assess and analyse the creditworthiness of new and existing customers
- Review and propose credit limit changes, ensuring approvals are obtained in line with delegated authority levels
- Obtain and evaluate credit and bank references where required
- Recommend credit decisions based on risk assessment
- Work with Sales and Customer Care to identify alternative solutions where credit terms cannot be extended
- Ensure adherence to company policies and delegated authority levels, seeking approvals in a timely manner
- Manage a high-volume portfolio of customer accounts to ensure timely collections
- Manage accounts across multiple countries and currencies
- Carry out structured collection activities, including follow-ups and escalation of overdue balances
- Investigate and resolve invoice disputes, deductions, and short payments
- Support the reduction of aged debt and improvement of collection performance
- Support month-end reporting requirements
- Perform timely and accurate cash application within SAP
- Allocate payments and ensure correct matching to customer accounts
- Reconcile unapplied cash and investigate discrepancies
- Maintain accuracy of the accounts receivable subledger and support month-end close
- Work closely with Sales, Customer Care, Operations, Finance, and Legal teams to resolve issues
- Engage with customers to address payment queries and escalations
- Work with external credit agencies to support the assessment and determination of customer credit worthiness
- Use SAP and collections systems to monitor AR ageing and account activity
- Support the preparation of AR and collections reporting
- Identify and support process improvements to increase efficiency and control
- Support ad hoc credit, treasury, or cross-functional projects as required
- Bachelor’s degree in Accounting, Finance or related field (or equivalent experience)
- Minimum 6 years’ experience of credit, collections, and accounts receivable within a high-volume environment
Skills & Competencies- Strong attention to detail and accuracy, combined with a proactive, hands-on approach
- Ability to manage multiple priorities in a high-volume environment
- Experience working in a multi-entity and multi-currency environment
- Strong SAP experience (FI/AR module) in an Accounts Receivable / Order-to-Cash environment
- Experience with collections or receivables management systems
- Advanced Excel skills (pivot tables, lookups, data reconciliation & large dataset analysis)
- Solid understanding of accounts receivable processes, including collections, cash application and reconciliation
- Experience allocating cash, resolving unapplied cash and investigating discrepancies, including variance analysis
- Experience managing customer collections and resolving payment issues
- Strong stakeholder management and communication skills
- Understanding of credit risk principles
- Strong analytical and problem-solving skills
