Senior Content Designer

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

We are seeking a Senior Content Designer to join our wallet project, where you will have a direct impact on shaping user experiences for millions of customers globally. You will lead the content design for key features and work closely with product, design, and research teams to ensure content is clear and consistent, and aligns with user needs and business goals.

In this role, you'll take ownership of content across various wallet touchpoints—from onboarding to transactional messaging—ensuring its customer-centric and aligns with WCAG accessibility standards. You'll collaborate with the content design team in Seattle to maintain high content standards, including tone of voice and messaging guidelines, while also working closely with Remitly's localization team to ensure content resonates with global audiences. This role is hybrid, based in Tel Aviv or London, and requires proficiency in English for effective communication across teams.

You Will:

• Lead the UX content design for critical features and ongoing improvements within the SoV project. Ensure high-quality, clear, and customer-friendly content that reflects Remitly's voice and tone, promoting customer trust and loyalty. Your content will be accessible, concise, on-brand, and easy to localize, ensuring a seamless experience across platforms. You'll also ensure that transactional communications (SMS, push, email) are effective and support users in creating and tracking their transfers.

• Collaborate with the content design team, primarily based in Seattle, to ensure consistency in messaging and terminology across the SoV project. Contribute to team critiques and actively participate in fostering a culture of continuous learning and growth. Support the development and maintenance of content design guidelines and expansion of the content design system to ensure consistent messaging and tone across the wallet and other projects the team supports.

• Establish evidence-based terminology guidelines and content patterns, and own the measurement and optimization of UX content quality for the SoV space.

• Establish content principles for your product areas and use them to make effective content decisions.

• Collaborate with cross-functional teams:

  Product Design: Collaborate with product designers to define user flows and determine the optimal components, ensuring that content and design work together to enhance the wallet user experience.

  UX Research: Collaborate with UX researchers to develop user studies. Integrate user feedback, data insights, and testing into content decisions.

  Product Management: Work closely with product managers to refine requirements and lead content A/B experiments to optimize the user experience.

  Engineering: Ensure content is accurately implemented and reflects the intended user experience.

  Marketing: Collaborate with marketing teams to ensure content aligns with messaging frameworks and is reflected effectively in the SoV user experience.

  Compliance and Legal: Ensure content is compliant with international regulations, maintaining integrity across all markets.

You Have:

• 5+ years of experience in content design, UX writing, or related fields, with a strong portfolio demonstrating expertise in creating content for complex user flows and scenarios. In your portfolio, it will be great to include a case study of a project that didn't go as planned, highlighting how you handled challenges and setbacks, and how you sought feedback and adjusted along the way.

• Proven experience working on global products and understanding the localization process, ensuring content resonates with diverse audiences.

• Familiarity with UX product accessibility best practices to ensure content is inclusive and meets all accessibility standards.

• Proven ability to collaborate effectively across teams, including Product Design, Engineering, Product Management, Marketing, and Localization, to create cohesive, user-centered content strategies.

• A proactive, empathetic, and customer-focused approach to content design, ensuring that content not only aligns with business goals but also truly enhances the user experience.

• Experience with product analytics (such as Mode/Tableau) and collaborating with analytics leads to evaluate content experiment results and determine the best next steps.

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Our Benefits:

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.