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As a Senior Collections Analyst, you will manage cash collections, communicate with customers and suppliers about outstanding balances, and work closely with Accounts Receivable and Customer Success teams. Responsibilities include executing the collections process, making collection calls, resolving billing issues, and providing customer service while processing bankruptcy filings and maintaining delinquent accounts reports.
We are looking for an individual contributor who will be part of a team for driving cash collection. We are looking to bring on a dedicated, results-driven individual who can balance assertiveness and empathy. They will be responsible for outbound communications to customers and suppliers regarding outstanding balances. They will be working closely with the Accounts Receivable team and Customer success team.
What You'll Do
- Define, document, and execute on collections process
- Manage automatic collections procedures in billing system
- Can research balances and takes necessary collection actions to resolve in a timely manner
- Makes routine collection calls on outstanding payments
- Identifies billing errors, short payments, unpaid payments and resolves accordingly
- Can research refund requests received by payers and prepares refund according to findings
- Issues daily reports on the status of delinquent accounts and tracks collection efforts.
- Identifies issues/trends and escalates to Manager when assistance is needed
- Provides exceptional Customer Service to internal and external customers
- Ensure bankruptcy filings are processed in the correct manner when received
- Other duties and responsibilities as assigned
What We're Looking For
- 2-3 years of collections experience preferred
- English + 1 additional European language
- Knowledge of Accounts Receivable processes, cash collection strategies and practices
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment
- Bachelor’s degree in accounting or similar degree required
- Ability to work across various cross-functional teams
- Experience with ERP systems is a plus
- Highly detail-oriented and able to multitask
- Able to operate independently and as part of a larger functional team
- Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm
- Availability to work at our London office 3 days a week (hybrid model)
#LI-Hybrid
#LI-LE3
Top Skills
Accounts Receivable
Cash Collection Strategies
Collections
Erp Systems
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