Senior Billing Analyst

Senior Billing Analyst

Location: Manchester, UK

Hybrid Working: 2 days per week on site, 3 days WFH.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is dedicated people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Role Purpose:

We are seeking a highly motivated and experienced Senior Billing Analyst to join our dynamic team. In this role, you will be responsible for managing the end-to-end billing process, ensuring accurate and timely invoice delivery, resolving billing queries, and driving continuous improvement in billing operations. You will act as a subject matter expert and point of escalation for both internal and external stakeholders, while also contributing to process optimization and team development.

Key responsibilities:

Billing Operations:

• Manage the full billing cycle for services and raw materials, including invoice creation, validation, and delivery
• Utilise e-billing platforms (e.g., Ariba) to upload invoices, monitor portals, and address billing queries
• Investigate and resolve billing discrepancies and customer queries
• Provide data and support for internal and external audits.
• Onboard new customers and ensure compliance with company policies

Team & Stakeholder Management:

• Serve as the first point of escalation for billing-related issues from internal and external stakeholders
• Collaborate with cross-functional teams (e.g., Sales, Operations, IT) to resolve billing challenges and improve processes
• Train, mentor and guide new billing team members
• Develop and maintain comprehensive work instructions and process documentation
• Support management with reporting, data analysis, and team guidance
• Provide regular feedback to personnel on performance and communicate to Global Billing Manager

Process Improvement:

• Proactively identify and analyze root causes of billing errors and inefficiencies
• Implement process improvements to streamline billing operations and enhance accuracy
• Promote a culture of "getting it right the first time" within the billing team

Key requirements:

Experience:

• Multiple years of experience in a high-volume billing environment, preferably within a shared services or multinational organisation
• Proven track record of successfully handling the end-to-end billing process
• Experience with e-billing platforms (e.g., Ariba, Coupa) and ERP systems (e.g., SAP)
• Strong understanding of billing regulations and best practices
• Strong experience in guiding team members on resolution of issues.

Skills:

• Excellent communication, interpersonal, and customer service skills
• Strong analytical and problem-solving abilities
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Ability to work independently and as part of a team
• Highly organized and detail-oriented
• Ability to manage multiple tasks and prioritize effectively
• Adaptable and able to thrive in a fast-paced environment

Other:

• Bachelor's degree in Finance, Accounting, or a related field would be an advantage
• Experience in a customer-facing role is a plus
• Knowledge of Lean or Six Sigma methodologies is desirable.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the happiness that comes with improving lives all around the world. The happiness that comes with making a meaningful difference.