Senior Application Support Engineer

Company Description

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

• Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
• Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
• Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
• Care about sustainability? We want to be better for our people, environment and society.
• Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.

Job Description

At Shawbrook we are delivering cutting edge applications as we continue our journey of technical transformation, and we’re looking for a Senior Application Support Engineer to provide second line support to the Shawbrook Savings Environment.

Working in a small and dynamic team you will be instrumental to ensuring a stable and robust Savings platform and will provide essential data and reporting on some of our key applications, as well as working on support tickets and investigating user issues.

As we continue to expand our technical footprint, our existing On-Prem applications will be replaced with a new cloud based Savings Digital Platform, which you will provide support for in the cloud environment. This is a fast paced and hands on role, with great opportunities to gain exposure to multiple areas of the business and make a lasting impact. You will build strong working relationships with Product, Engineering and Delivery Teams, as well as external Software vendors and other support service providers.

Please note this role will be part of a rota to provide system support outside core hours (including evenings, week-ends and bank holidays).

Responsibilities

• Ensuring a stable platform of Shawbrook savings systems and responding to any outages/system issues as required.
• Supporting, maintaining and configuring the applications used by the Shawbrook Savings Operations, both front end public facing systems and back-end host systems.
• Ensuring IT governance is followed to a high standard. Including incident/problem management, user access control, change control, release management, service management.
• Managing Start of Day (SoD), Intra Day, End of Day (EoD) checks and completing required reporting.
• Generating and issuing daily, weekly and monthly reports for Business MI as required.
• Investigating, managing and diagnosing tickets/requests ensuring timely responses and SLAs adhered to.
• Working with third party providers, escalating issues as required.
• Working with wider Savings Engineering teams, escalating as required for any issues requiring 3rd level assistance.
• Participate in build/dev work required for providing solutions to Business issues impacting the existing Savings systems.

Qualifications

• SQL- You'll work with integrations across the savings domain, you’ll need proficiency in querying and updating data, understanding schemas, and using MS SQL Management Studio.
• Oracle- Our Savings applications operate across both SQL and Oracle, you will need familiarity with Oracle databases, particularly the Summit system, and an understanding the subtle differences between Oracle and SQL to support both environments.
• JavaScript- Our customer facing front ends are written in JavaScript, you will need the ability to read and make basic modifications to troubleshoot and enhance customer-facing systems.
• IIS (Internet Information Services)- You'll manage configurations, perform changes, and ensure optimal performance for web-based systems. You will need knowledge of configuring websites exposed to the public, specifically for key savings applications.
• Experience with Microsoft Azure and .NET would be beneficial.

Additional Information

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind.

These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done