Owns end-to-end delivery of Mastercard business initiatives across European markets. The role coordinates product, technology, franchise, sales, customers, and internal stakeholders; manages complex projects and implementation workplans; supports presales solution assessments; resolves operational escalations; monitors customer satisfaction and performance; and drives service and delivery process improvements. The position is based in Lisbon, requires fluent English and Spanish, and involves travel to supported countries.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Market Delivery
Customer Delivery Europe is in the center of the Mastercard Europe organization and the key contact between the Divisions, Mastercard Technology, Global Products & Solutions and other business units. • Customer Delivery Managers take responsibility for working with every stakeholder, internally and externally, to ensure successful delivery of our products in the different markets.
• Do you like to project manage complex projects ?• Have you ever delivered a new product to market on a global scale?• Are you passionate about innovative payment products ?
Role
• Ensure the end-to-end delivery of business initiatives for the markets. Take ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure business requirements are fulfilled and product readiness is guaranteed. Act as key point of contact with customer and sales team. This requires a tight collaboration with different functional entities within Customer Delivery and throughout Mastercard.• Provide delivery solution consultancy and support pre-sales and business development for country and account managers to ensure that opportunities are assessed and feasible solutions provided• Provide enhanced Project or Program management for strategic and complex initiatives. Maintain a workplan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.
All About You
• This function must be performed from Lisbon office. Mobility to other supported countries is expected.• Cultural sensitivity. • The ability to fluently communicate in Portuguese is compulsory, in Spanish is a plus, on top of fluent English.• Customer-facing skills• Ability to grasp technology issues and translate them into solutions to problems and/or to address business opportunities. • Project management skills required; Personal organization and priority management.• Good knowledge of financial industry/banking operations and business practices with a strong focus on credit and debit cards (issuing and acquiring). • Experience of Mobile payments, e/m commerce, contactless etc. is a definite asset.• Must demonstrate effective leadership, communication and negotiation skills. • Strong analytical/problem solving and planning skills. • Needs to be able to work independently but also in team. • Willingness and capability to travel for certain periods of time. • University/college education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.• Provide regular updates to customer and Mastercard senior management. Support the post execution review process including project closing meeting with sales team and customer. • Partner with all regional/country contacts and other internal Mastercard contacts/functions as applicable to achieve business objectives and increase the customer's overall satisfaction with Mastercard.• Act as escalation contact for all service level, operational issues. Ensure problems of varying complexity are resolved to the customer's satisfaction and take accountability for the customer's overall delivery satisfaction with Mastercard. • Analyze and optimize customer operational performance. • Participate in initiatives to improve Mastercard services and delivery processes
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Market Delivery
Customer Delivery Europe is in the center of the Mastercard Europe organization and the key contact between the Divisions, Mastercard Technology, Global Products & Solutions and other business units. • Customer Delivery Managers take responsibility for working with every stakeholder, internally and externally, to ensure successful delivery of our products in the different markets.
• Do you like to project manage complex projects ?• Have you ever delivered a new product to market on a global scale?• Are you passionate about innovative payment products ?
Role
• Ensure the end-to-end delivery of business initiatives for the markets. Take ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure business requirements are fulfilled and product readiness is guaranteed. Act as key point of contact with customer and sales team. This requires a tight collaboration with different functional entities within Customer Delivery and throughout Mastercard.• Provide delivery solution consultancy and support pre-sales and business development for country and account managers to ensure that opportunities are assessed and feasible solutions provided• Provide enhanced Project or Program management for strategic and complex initiatives. Maintain a workplan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.
All About You
• This function must be performed from Lisbon office. Mobility to other supported countries is expected.• Cultural sensitivity. • The ability to fluently communicate in Portuguese is compulsory, in Spanish is a plus, on top of fluent English.• Customer-facing skills• Ability to grasp technology issues and translate them into solutions to problems and/or to address business opportunities. • Project management skills required; Personal organization and priority management.• Good knowledge of financial industry/banking operations and business practices with a strong focus on credit and debit cards (issuing and acquiring). • Experience of Mobile payments, e/m commerce, contactless etc. is a definite asset.• Must demonstrate effective leadership, communication and negotiation skills. • Strong analytical/problem solving and planning skills. • Needs to be able to work independently but also in team. • Willingness and capability to travel for certain periods of time. • University/college education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.• Provide regular updates to customer and Mastercard senior management. Support the post execution review process including project closing meeting with sales team and customer. • Partner with all regional/country contacts and other internal Mastercard contacts/functions as applicable to achieve business objectives and increase the customer's overall satisfaction with Mastercard.• Act as escalation contact for all service level, operational issues. Ensure problems of varying complexity are resolved to the customer's satisfaction and take accountability for the customer's overall delivery satisfaction with Mastercard. • Analyze and optimize customer operational performance. • Participate in initiatives to improve Mastercard services and delivery processes
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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