Job Description
As a Claims and Chargebacks Analyst in the Chargebacks Team you will be responsible for the review of card transaction related disputes including, the correct execution of the disputes related processes and the coaching of other colleagues about what can be accepted as a valid dispute. You will be confident in dealing with customers and making decisions.
We operate like a start-up, embedded within a leading global financial institution. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team on hand 24 hours a day, 7 days a week.
Job responsibilities
- Assisting the Teams within the Business with credit cards disputes, specifically, Section 75 Claims, as well as debit card disputes;
- Everyday monitoring and working of the Section 75 Claims, inclusive of Chargeback raising where applicable;
- Assisting with the Chargebacks processing, as well as overseeing the correct execution of the entire Chargeback Cycle;
- The first point of contact for the Business on all S75/card disputes.
Required qualifications, capabilities, and skills
- Good knowledge of the retailer dispute Chargeback Processes and Mastercard Rules & Regulations;
- Experience of working with Mastercard systems;
- Able to work flexible hours;
- Work well under pressure in the fast-paced environment.
Preferred qualifications, capabilities, and skills
- Knowledge of section 75 of the Consumer Credit Act (CCA) 1974
- Experience with the following apps within MC Connect environment: Transaction Investigaton
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
