The Sales Support Executive assists Account Managers by handling customer service inquiries, processing sales orders, and maintaining CRM data. Responsibilities include providing order updates, preparing quotes, and liaising with suppliers as needed.
Position Summary
The Sales Support Executive will be responsible for supporting and assisting on a day to day basis and helping to grow the business at the direction of the Account Managers. The Sales Support Executive will form part of the Sales Support team that will also assist with all related tasks.
Principal Duties:
- Dealing with all aspects of customer services - Incoming emails & calls
- Providing customer ETA on orders and general strong communication to customers.
- Loading and supporting Sales orders within our CRM. Ensuring information is correct prior to approval
- Approving/Shipping orders when needed within Order Support department
- Ensuring special pricing opportunities are loaded into NetSuite CRM efficiently to avoid POS rejection from vendors
- Replying to customers, internal comms and suppliers enquiries when Account Managers are unable to respond
- Preparing and providing quotes to customers where required.
- Assisting with Demo Kit requests and orders
- Liaising with supply chain and manufacturers for stock queries
- Carry out data admin to ensure all orders are up to date for stock allocation
- Taking part in product training and keeping up to date with new products
- Attending customer meetings from time to time (virtual or physical)
Knowledge & Skill Requirements
- Customer focused
- Experience of using a CRM
- Strong communication skills with multiple internal departments
- Excellent accuracy and attention to detail
- Ability to listen and articulate effectively
- Experience and understanding of Microsoft Office
- To gradually learn and amass knowledge and detailed understanding of Sales
- Must be a problem solver and able to work under own initiative.
- Needs to be content to work in a semi-rural environment
- To converse with all customers and the people throughout the organisation from Director level to junior level.
Working Conditions
Must have a clean driving license and own car due to rural location.
Other Information
- Laptop
- Hybrid Working
- Learning and Development Plan
- Motivosity Reward and Recognition system
- On Site Gym
- Purdi Perk Vouchers
- Pool table/ Batak/Table Football
- 25 days holiday
- 1 Well Being days
- Birthday Bonus
- Anniversary Bonus
- Pension Scheme
- Medical Scheme
- Sick Pay
- Life Insurance 4 x salary
- Free Parking
Top Skills
MS Office
Netsuite Crm
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