Sales Manager

General Insurance

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

Overall Job Purpose

Acts as a frontline field Manager to Identify Potential Producers to Recruit, Train, Retain, Drive and Develop towards higher productivity. He/ She will assist and support Branch Manager/Head Of Sales in achieving the Set Plans & Goals of Profitability, Growth, Expansion, Retention, Professionalism, Compliance & Customer satisfaction.

Key Job Responsibilities

• Deploy and execute Company / Branch Business Strategy plan & Management program.
• Develop, Deploy & Deliver Month/ Week SOC Business Activity Plan, Projection & Budget Deliver Production target by Line Of Business established by the Management.
• Deliver recruitment target set by Management .
• Manage Agent’s Turnover Ratios.
• Retain & Develop Agency Renewal Business .
• Train & Instill AIG Best Practices on Agent .
• Support Branch Manager/Head of Sales on Agency Development program .
• Effective Implementation & Deployment of training program & Activities developed by Branch Manager/ Head of Sales.
• Improve agency’s top & bottom line and customer satisfaction through Active Sales Engagement
• Generate Prompt Sales reports / Performance Report card for Performance review & Improvement Deploy & Drive Campaign Management to Develop and Deliver the targeted number of Qualifiers.
• Effective Dissemination, update and communications of Company Direction, Profit & Service center. Promote and Built Strong & Healthy Market image of AIG.
• Upkeep Strong Company – Agent Tie & Relationship.

General Working Knowledge

• Competent Auto Insurance knowledge.
• Competent General Insurance knowledge.
• Understanding of General Insurance claims procedures.
• Understanding and application of Marketing Principles.
• Understanding of company policies and procedures.
• Competent in utilizing IT Systems to formulate sales plans and agency management.
• Basic understanding of Financial Services Act, FSA 2013.

General Working Skills / Abilities

• Advance General Insurance Knowledge
• How to Assist the Profit Center in underwriting applications to improve overall quality.
• Operating a Small Business
• Basic Human Resource functions and employee relations issues
• Claim Department practices and procedures.
• Basic Marketing principles
• Company policies and procedures
• Able to understand and utilize Management Information Systems to evaluate Agency and Market performance.

What we’re looking for:

Requirement

• Good and effective communication skill.
• Planning and Time Management to meet deadlines and accomplish goals.
• Identifies, evaluates and generates effective solutions to marketing problems.
• Expresses ideas in writing in a complete and thorough manner.
• Willing to work in Agencies in all phases of the Agency Development Process.
• Possesses interpersonal skills which create a positive working environment.
• Interacts with Agencies on all levels of the business utilizing consultant techniques.
• Works well with all Profit Centers.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Malaysia Insurance Berhad