Provide memorable in-store customer experiences, build customer relationships using CRM tools, represent the Mulberry brand, share product knowledge, support sales performance, and maintain operational excellence during the festive trading period.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.
If these are values you share, we would love you to join our team.
At Mulberry, our Sales Assistants are called Experience Experts because they create truly memorable experiences for every customer. This is a fixed-term festive opportunity running from 1 November 2026 to 3 January 2027, supporting one of our busiest and most exciting trading periods.
You will be imaginative and engaging, using your product knowledge and storytelling skills to personalise each customer interaction and build long-lasting relationships. You'll be passionate about delivering exceptional service, confident in representing the Mulberry brand, and motivated to go above and beyond to exceed customer expectations.
We are looking for someone who is open to learning, developing their skills and growing their expertise. You'll be excited to play your part in bringing our 'Back to the Mulberry Spirit' strategy to life, working collaboratively with your team to create an inspiring and welcoming environment for every customer.
What we need from you:
You will always be customer focused:
- You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging, dynamic and memorable customer experience in your store.
- You will develop and maintain key customer relationships using instore CRM tools to support you.
- You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
You will drive performance:
- You will be curious about the business and willing to share your ideas.
- You will have a competitive spirit and a strong desire to succeed.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will care about people and the planet:
- You will embody our Values in all you do by being honest, dynamic, and community spirited.
- You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
- You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.
You are:
- Honest
- Dynamic
- Community Spirited
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].
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