Quality Assurance Assessor
Reigate – Hybrid (50% office based)
Contract: Permanent
Hours: Full time- 35 hours
As a Quality Assurance Assessor with Just Group plc, you will ensure appropriate processes and standards for assessing performance are in place for specifically agreed business units based on their risk profile.
You will also provide feedback to operational colleagues and managers on adherence to those performance requirements, through a programme of quality audit monitoring in order to minimise operational risk and identify areas for continuous process improvement and enhance consumer outcomes. You will also continuously develop Quality Assurance methodology that drives great behaviours with customers to be at the forefront in everything we do.
About Just
We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Key Responsibilities:
Do a periodic review and validation of risk based monitoring criteria
Undertake pre agreed quality auditing sampling of administrative and telephony services, following the quality auditing plan
Analyse the output of the data gathered and provide feedback to all stakeholders, with recommendations for improvement, including creating MI and data packs
Identify and highlight risks through monitoring activities to key people as a priority
Support Complaints handling, resolving complaints involving financial, material distress or material inconvenience from receipt to satisfactory resolution, in line with FCA principles
Skills and Experience:
Minimum of 3 GCSE’s, or equivalent, including Maths & English (A-C Grades)
Must have some relevant QA or assessor experience, preferably within the Financial Services /Retail Retirement sector
Excellent verbal, written communication and interpersonal skills
Good organisation and planning
High attention to detail and accuracy
Focus on delivery of good customer service
Good analytical skills
MI reporting knowledge
CII Financial Services qualification, e.g. CF1, CF4, FA1, FA2 (Desirable but not essential
Our behaviours
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
What’s in it for you
A competitive salary, pension scheme and life assurance
25 days annual leave plus an additional day on us for your birthday
Private medical cover and income protection, just in case
A generous and highly achievable bonus scheme
Opportunities to progress your career in-role and within the company
Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
A variety of employee funded benefits available via our online benefits portal
Plus, several additional purchase options available for you and your loved ones
Explore our full range of benefits on our dedicated benefits page.
Belonging at Just
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Application details
Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.
Be Bold. Be Brilliant. Be Just
