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We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.
Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia).
Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.
About the Team
Our team in provisioning is made up of over 100 people who work tirelessly to keep PXC connected. We deliver connectivity that affects the lives of most people in the UK, for example we connect Supermarkets, Coffee shops, Health centres and GP surgeries to ensure they can serve their customers and the community. Due to the critical nature of our work, we are a passionate bunch of people who always strive to put the customer first in our mission to be “Easy to do Business With”.
About the Role
As a market leading provider of wholesale Ethernet services in the UK, we pride ourselves on delivering great service in our mission to be the wholesale provider of choice.
To deliver this mission, our Delivery specialists will build authentic, purposeful, and professional relationships with our Partners to understand their business aims and objectives ensuring they can make best use of delivery cycle to maximise business outcomes.
This is a pivotal role to ensure we maximize order realisation and achieve our 'Value' aims through reduced cost to serve.
What you will be working on
You will be a subject matter expert on all Ethernet products (e.g. EAD, EoFTTC, EFM).
Work with our partners to monitor and understand their order management performance, paying particular attention to their leakage, contact rate, delays, order exception rate and time-to-provide.
Attend weekly, monthly calls with customers & suppliers where appropriate to build relationships and provide education on how best to work with PXC.
Co-ordinate customers projects including upfront calls with Bid teams to win business, and upfront calls with customer to walk through best practice.
Manage high level escalations and problems orders end to end, escalating into the right channels with our key suppliers and internal teams.
Pro-actively identify and intervene on problem orders, working with our off-shore fulfilment centre and suppliers to bring them back on track.
Inform on requirements for new products or propositions coming to market and suggest improvements that could be made for the future development roadmap.
Take customer calls and resolve any issues customers have with their Ethernet orders.
Working with multiple suppliers who offer a range of products with different delivery journeys, this will include transactional activity.
Create support documentation content to optimise partner adoption of our services and tools.
What do I need to be successful in this role?
Essential:
Relationship Building
Strong Organisational Skills
Pro-active Can-Do Attitude
Problem Solving
Desirable:
Service Delivery
How we look after our employees
Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours* of leave every year for you to use how you wish
Our hybrid working policy offers you flexibility to work from home 60% of the time, with the other 40% connecting with your colleagues in one of our accessible and collaborative office spaces
A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme
Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
Free broadband for all employees plus gifts for major life events such as marriages and births
Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash
A range of inclusive employee networks to help integrate employees into life at PXC
(* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee)
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
PXC Manchester, England Office
Ordsall Lane, Soapworks, Manchester, United Kingdom
