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About Mirakl
Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.
To contribute to the rapid growth of e-commerce, Mirakl is looking for a Client Support apprenticeship, speaking both English and French, from 12 to 24 months, as soon as possible
Your team :
Part of the Customer Success department, the Customer Services team—combining Technical and Digital Support—plays a key role at Mirakl. The team manages technical and functional requests while ensuring incidents and product improvements are communicated to technical teams. They also drive the continuous development of documentation and training resources, supporting both efficient internal processes and a better experience for all users.
Your role :
Within Customer Support, you would be involved in the following types of missions:
- Assist in the day-to-day operations of Customer Services, supporting both Technical and Digital Support teams in their activities.
- Take part in the ongoing improvement of our support processes, documentation, and training materials to help enhance user experience and knowledge sharing via our AI driven solution.
- Help collect and organize feedback from users and team members to spot opportunities for improvement in our internal processes and our digital support platform, the Mirakl One Help.
- Contribute to the adoption and evolution of our AI digital support tools by participating in project coordination and working with different teams.
- Support the prioritization and organization of key projects and improvements, ensuring changes align with the needs of our teams and users.
Requirements :
End-of-Master 2 apprenticeship or gap year
- Able to work both independently and in a cooperative team environment to achieve goals
- Comfortable with AI concepts and technologies, able to drive projects from idea to implementation.
- Ability to meet deadlines and effectively complete operational and project-based assignments;
- You are e-commerce savvy and willing to learn more about the Mirakl platform revolution,
- You can easily and clearly communicate in both English and French
What we offer :
- A workplace that promotes well-being: breakfasts, sports and yoga classes, aperitifs, etc...
- A tailored induction programme to enable you to develop your skills quickly
- Empowering and progressive assignments to increase skills
- A unique opportunity to discover a fast-growing French unicorn and to work with international teams
- Access to discounts from our CSE (ticketing...)
- A healthy mind in a healthy body, thanks to the Gymlib pass; take some time for yourself!
- Modern premises in the heart of Paris (at the foot of the Eiffel Tower)
- Swile meal ticket card
- Coverage of your transport costs (Navigo at 50%, bicycle, etc.)
Hiring process :
- A first exchange with the recruiter
- Two interviews to meet your future manager and a future colleague. The STAR method and structured interviews will hold no secrets for you.
- Welcome to Mirakl!
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
