Define customer needs and design product solutions for disability and absence benefits. Analyze data to identify gaps, reengineer processes using AI and APIs, manage backlog focused on value delivery, and partner with stakeholders to validate solutions and improve customer and operational outcomes.
Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Product Strategist - Disability & Absence is responsible for solving complex problems across disability and absence by defining customer needs, identifying gaps, and delivering high-value product solutions. This role focuses on problem-solving, value creation, and process improvement-not just backlog execution.
Guided by our purpose- always with you, building a more confident future -and our New Frontier strategy, this role partners across product, operations, and technology to design solutions that improve customer outcomes and operational efficiency. You will define customer personas, clarify problem statements, and ensure each solution has a clear value proposition and fit in the market.
Key Responsibilities
• Lead problem identification and solution design by defining customer personas, clarifying problem statements, and articulating value propositions
• Create data-driven solutions by analyzing trends, identifying gaps, and designing processes that improve customer and operational outcomes
• Oversee business process reengineering using data, AI, and APIs to streamline workflows and increase efficiency
• Manage the product backlog with a focus on value delivery, ensuring priorities align to customer needs and business impact
• Develop strong stakeholder partnerships to validate solutions, refine approaches, and align product, operations, and customer experience
Required Qualifications
• 2+ years of Product Owner or similar experience with a strong focus on problem-solving and solution design
• Knowledge of disability, absence (STD/LTD), or insurance operations
• Proven ability to analyze data, identify gaps, and develop solutions independently
• Experience defining customer personas, problem statements, and value propositions
• Strong communication skills, including the ability to clearly explain problem, solution, and value
Preferred Qualifications
• Experience with business process reengineering or operational transformation
• Familiarity with AI, APIs, and data integration
• Experience working in Agile environments with an outcome-focused mindset
• Ability to connect market trends and customer needs to product solutions
• Bachelor's degree or equivalent experience
The expected salary range for this position is $93,200 - $135,000 This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Product Strategist - Disability & Absence is responsible for solving complex problems across disability and absence by defining customer needs, identifying gaps, and delivering high-value product solutions. This role focuses on problem-solving, value creation, and process improvement-not just backlog execution.
Guided by our purpose- always with you, building a more confident future -and our New Frontier strategy, this role partners across product, operations, and technology to design solutions that improve customer outcomes and operational efficiency. You will define customer personas, clarify problem statements, and ensure each solution has a clear value proposition and fit in the market.
Key Responsibilities
• Lead problem identification and solution design by defining customer personas, clarifying problem statements, and articulating value propositions
• Create data-driven solutions by analyzing trends, identifying gaps, and designing processes that improve customer and operational outcomes
• Oversee business process reengineering using data, AI, and APIs to streamline workflows and increase efficiency
• Manage the product backlog with a focus on value delivery, ensuring priorities align to customer needs and business impact
• Develop strong stakeholder partnerships to validate solutions, refine approaches, and align product, operations, and customer experience
Required Qualifications
• 2+ years of Product Owner or similar experience with a strong focus on problem-solving and solution design
• Knowledge of disability, absence (STD/LTD), or insurance operations
• Proven ability to analyze data, identify gaps, and develop solutions independently
• Experience defining customer personas, problem statements, and value propositions
• Strong communication skills, including the ability to clearly explain problem, solution, and value
Preferred Qualifications
• Experience with business process reengineering or operational transformation
• Familiarity with AI, APIs, and data integration
• Experience working in Agile environments with an outcome-focused mindset
• Ability to connect market trends and customer needs to product solutions
• Bachelor's degree or equivalent experience
The expected salary range for this position is $93,200 - $135,000 This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
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