Product Owner - MarTech

Job Type:

Permanent

Build a brilliant future with Hiscox
 

Position: Product Owner - MarTech

Reporting to: Head of Function Value Streams

Location: London, UK

Type: Permanent

Company description

Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet and plenty of room to grow. Listed on the London Stock Exchange and headquartered in Bermuda (with the bulk of group leadership sitting in London), Hiscox has over 3,000 staff across 14 countries and 34 offices.

The Role

The role spans the Marketing Function Value Streams and sits as a direct report to the Head of Function Value Streams as a member of the Group Enterprise Systems (GES) team. The remit includes all business applications within the Marketing Function, which includes our core website development capabilities, standard marketing technology stack, and CRM application.

Building on a period of substantial technology investment in the finance systems, the GES team now needs to build out, and deliver, technology roadmaps for the remaining group functions, especially the Marketing function. They also need to continue to deliver a first class level of maintenance and support for the critical systems that they have responsibility for.

There currently does not exist a Marketing function support team within GES. Operations and technical support team members sit within the Marketing function, with a view to transition the appropriate support model into GES while retaining Insight, CX, and Brand Management within the Marketing function.

Key Responsibilities

• Resilience: ensure the provision of all Marketing applications to meet the quality, resilience and usability of all user groups.

• Customer Liaison: collaborate with the Group Marketing leadership team and BU Marketing teams in setting and driving the strategic agenda for all applications within the Marketing function to ensure they support the Group Technology goals to Simplify, Protect and Enable the wider business.

• Technical Consultant: nurture ideas and propose solutions to existing Marketing function problems, determine roadmaps for the applications, manage the support teams to achieve goals and objectives.

Ensure:  

• All Marketing function applications are robust, secure, scalable and comply with regulatory mandates and standards. 

• Manage, inspire, and develop the team. Ensure they have necessary capabilities/training to perform their roles to the highest standards.

• Promote a commercially oriented culture where the support team recognize their importance to Hiscox’s commercial aims and work to enhance and enable them.

• Provide relevant strategic management information to stakeholders as required to help assess project progress, service levels, and key decisions.

• Adopt a value focused approach to technology leadership, maximizing commercial return on investment, whilst effectively managing a finite budget.

Candidate Profile

Whilst a technical background in Product Ownership and technical delivery from a marketing capacity is required for this role, there are a number of key capabilities that the successful candidate needs to be able to demonstrate which are more important than a strong technical background:

• Strategic thinking: Our current application estate is set to go through a fairly significant transformation programme over the next few years to enable it to better respond to evolving business needs in the Marketing function. Strong analytical skills and complex problem solving is parament to the success of this role in order to evaluate the sourcing model and propose an efficient and cost effective operating model.

• Leadership: Having the ability to communicate a product vision, a set of objectives, as well as delivering change through teams (both internal and third party) is a key feature of the role. Prior experience in team leadership of application development teams is required for this role. The MarTech Product Owner will be responsible for the technical delivery of the roadmaps and objectives they create with the Marketing teams. This role is also responsible for managing external partners and vendors, being in charge of costs and performance.

• Communication & stakeholder management: The role requires a strong ability to communicate effectively and influence at different levels of the organisation, from the individual developer in the team through to the senior leadership. The MarTech PO role is a key business partner for a critical function across the Group so the successful candidate needs to be able to manage complexity in prioritisation and stakeholder management, as well as being very adept at written, verbal, and listening skills.

• Programme management – lead across vendors and internal teams, comfortable working with both traditional methodologies and modern agile methodologies in a multi-faceted application estate with a wide range of different tools and technologies. The MarTech Product Owner may lead strategic programmes or work alongside programme teams depending upon the project.

• Technical Capabilities: In-depth understanding of standard and emerging Marketing tools and technologies specifically web development, experience implementing Agile principles and processes within an operating model, experience working in Value Streams and a product development environment.

Diversity & Benefits

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.

We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

 Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years’ worth of service, private medical for all the family and much more. 

Work with amazing people and be part of a unique culture