We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...
Job Details
Junior Product Operations Specialist
At Kantar, we’re transforming the marketing industry with our innovative unified marketing measurement and optimization product. Our goal is to deliver impactful insights that help our clients enhance growth and maximize marketing ROI. We’re a global company with a dedicated team, passionate about creating exceptional user experiences for our customers. We are seeking a motivated Junior Product Operations Specialist to join our dynamic team and contribute to the ongoing development and support of our LIFT ROI product.
Responsibilities:
Gain a thorough understanding of our product, including all features and functionalities.
Create and maintain comprehensive documentation for product features and functionalities.
Handle customer support at a managerial level by reading support requests and reaching out to the appropriate team for solutions.
Ensure effective communication between customer support and internal teams to resolve issues promptly.
Assist in the development and implementation of processes to improve product operations and customer support efficiency.
Monitor and report on product performance and customer feedback to identify areas for improvement.
Collaborate with product managers, engineers, and other team members to ensure seamless product operations.
Stay updated with the latest industry trends and best practices in product operations and customer support.
Qualifications:
A degree in Business, Information Technology, or a related field.
Experience or internships in product operations, customer support, or a related role.
Strong organizational and documentation skills.
Excellent communication and interpersonal skills.
Excellent English reading and speaking skills.
Location
Bangalore, Prestige Technology ParkIndia
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
What We Do
Kantar is the world’s leading marketing data and analytics company. . We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.
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