Build and deliver global product education across UK, US, EU, and Middle East markets. Create education resources, training tools, launch toolkits, and product messaging while managing learning platforms and retail partner portals. Coordinate localization, product launches, merchandising guidance, and feedback across regional, retail, marketing, product, creative, and digital teams. Own projects from brief through delivery and ensure consistent product knowledge across markets.
This is a new role in our Product Marketing & Education team. You will build and deliver global product education across our key markets: the UK, US, EU and Middle East. Working closely with the Product Marketing & Education Manager, you will make sure our teams, retail partners and customers around the world understand, love and can confidently talk about our products.
You will also support product marketing, helping to shape and roll out product stories and launches across channels. This role suits someone who loves owning projects from start to finish and communicates brilliantly across teams, markets and time zones.
KEY RESPONSIBILITIES
Product Education & Marketing
- Build and maintain scalable global product education tools, resources and frameworks.
- Coordinate product education across the UK, US, EU and ME markets, so every market has the tools and knowledge it needs.
- Work with regional field teams to adapt and localise global education content for their markets.
- Support the development of product positioning, messaging and storytelling, making sure it carries consistently into education across every market.
- Create and maintain product education assets, training guides, documentation and digital resources, partnering with Brand, Creative and Digital teams where needed.
- Manage education platforms and retail partner learning portals, keeping content accurate, current and engaging.
- Support product launches with engaging education programmes and launch toolkits, and help coordinate launch assets and briefings across retail, marketing and digital channels.
- Support in-store customer experience by helping with product assortment, gondola planning and merchandising guidelines.
- Gather market and field feedback, and track how education resources are used, to keep improving our global education tools.
Project Ownership & Collaboration
- Own education and launch projects from brief to delivery, managing timelines, stakeholders and deliverables across markets.
- Act as a central point of contact for regional teams, so product information flows clearly between head office and field teams.
- Partner with Product, Marketing and Retail teams to keep product knowledge consistent.
- Help build feedback loops with regional, field and retail teams, sharing customer insight with Product.
OUR PERKS
- 25+ Days Holiday: Start with 25 days and earn an extra day for every year of service, up to 5 additional days.
- Extra Holidays: Option to buy up to 5 additional days.
- Sabbatical Leave: Take up to 3 months off after 4 years of service.
- Community First Day: A day to support a cause you love.
- Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- Salary Sacrifice Pension: Plan for your future with a 5% employer contribution through our salary sacrifice pension scheme.
- EV Scheme: Drive electric with salary sacrifice options.
- Flexible Religious Holidays: Flexibility to honour days that matter to you.
- Flexible Working: Flexible start and finish times, with the option to work one day per week from home.
- REFY Product Perks: An annual allowance, exclusive discounts and the chance to try new REFY products before they launch.
- Regular Social Events: Team-building days and seasonal parties.
- Vitality Health Insurance: Health coverage with added benefits.
About
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.Community First: We prioritise community and collaboration. Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
REFY Manchester, England Office
Manchester, United Kingdom
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