Product Designer (UI/UX)

About the Role

Balto, a pioneering tech startup that has built a suite of AI tools for large sales and customer service teams, is seeking a talented Product Designer to join our team. In this role, you’ll be instrumental in shaping the look, feel, and functionality of our products, ensuring they are both visually engaging and exceptionally intuitive. Collaborating closely with Product Management and Engineering, you’ll delve deep into user needs, conceptualize innovative solutions, and execute designs that make a real impact. As a Product Designer at Balto, you’ll champion user-centric design, leveraging research, validation, and iteration to create seamless experiences that delight our customers. 

Who We Are Looking For

We’re looking for a curious and collaborative Product Designer who excels at crafting meaningful, intuitive user experiences. To thrive in this role, you should be a proactive problem-solver with a passion for user-centered design and the ability to collaborate seamlessly with Product and Engineering teams.

The ideal candidate is comfortable navigating ambiguity, with a solid understanding of design systems and a user-first mindset. You are eager to explore and iterate on innovative designs, ensuring they align with user needs and business goals.

What you’ll do

• Collaborate with product managers, engineers, and designers to understand how users interact with Balto and identify what they need to succeed.
• Own the end-to-end design process, from ideation and prototyping to testing and production.
• Work closely with engineering teams to understand how your designs will be built and assist with QA before launch.
• Apply research methodologies and design best practices to uncover opportunities for improving the supervisor and agent platforms.
• Measure the impact of your designs through qualitative insights and metrics such as user feedback, engagement rates, or task success rates.
• Clearly communicate your design work, rationale, and insights while contributing to a positive team culture that fosters collaboration and continuous improvement.

Who you are

• You bring 2+ years of experience in digital product design, with a proven ability to deliver impactful solutions.
• Your portfolio showcases end-to-end project ownership and strong interaction design skills.
• You are a curious and forward-thinking designer, inspired by emerging technologies and their impact on human-computer interaction.
• You excel in visual and written communication, clearly articulating your design work and providing thoughtful justification for your decisions.
• You are proficient in advanced UX/UI tools such as Figma, with a deep understanding of systems thinking and component-based design patterns.
• You value constructive feedback, using it to strengthen your work and support your team.

Why Balto?

At Balto, we are driven by a set of core values that shape the impactful work we do.

• Anchor on Success: At Balto, we begin every task by envisioning success. We set ambitious goals and respect the need for both incremental and transformative progress. We continuously adapt, embracing new tools and best practices to stay at the forefront of technology and business.
• Love Every Customer: Our customers are the lifeblood of our operations. We treat every customer interaction as an opportunity to demonstrate our passion and commitment. No matter the size, industry, or complexity of their needs, we ensure they feel valued and supported. We are tirelessly inventive in solving their problems, whether they require process, IT, product, or third-party solutions.
• Talk Things Out: Communication is key at Balto. We believe in solving problems through open and honest conversations, whether they are within teams or with partners and customers. Our culture encourages direct interaction across all levels of the organization, ensuring that everyone can contribute to solutions without the barriers of hierarchy.
• Always Be Growing: Growth is a personal journey that impacts the entire company. We encourage every team member to take ownership of their professional development, supported by a culture that values learning and improvement in multiple dimensions.
• Own the Work: We empower our team members to take initiative and produce results they can be proud of. At Balto, ownership means being proactive in identifying and solving problems, always pushing towards great outcomes for our customers and our company.
• Start with Gratitude: Our work is fueled by gratitude. We recognize and appreciate the contributions of each team member, fostering a workplace where thankfulness and positive attitudes prevail, even in challenging discussions.

Choosing Balto means joining a company where your work is meaningful, your growth is encouraged, and your contributions are valued. It’s go time.

Job details

• Work hours are from 7:30 PM to 4:30 AM IST.
• Competitive salary
• A robust vacation and PTO schedule
• 100% fully remote
• Work with a great culture