Portfolio Engagement Specialist (EMEA)
Are you passionate about advancing teaching and learning in health education?
Do you thrive in dynamic environments where you can engage with faculty and students to drive impactful educational solutions?
About our Team
In Global Medical Education (GME), we empower health education institutions by providing innovative e-learning solutions. The Academic Success team, which is part of GME, is dedicated to enhancing user experience and satisfaction by fostering engagement with our digital products.
About the Role
As a Portfolio Engagement Specialist, you will play a crucial dual role, focusing equally on new business development and renewal business in the United Kingdom, Ireland (face to face and online) as well as a wider EMEA region (online). You will cultivate relationships health higher education institutions to generate demand and ensure customer satisfaction with Elsevier’s solutions. Your efforts will help enhance the educational journey for faculty and students alike.
RESPONSIBILITIES
Drive Faculty and Student Demand for GME Products
- Develop faculty networks and identify key stakeholders through campus visits and social media engagement.
- Engage in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes.
- Effectively demonstrate GME solutions, aligning them with institutional goals to showcase their value.
- Generate opportunities for institutional e-products and collaborate with the sales team to convert them.
- Create a targeted territory plan for strategic demand generation and support e-product trials through onboarding and ongoing training.
Drive Faculty and Student Engagement
- Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration.
- Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio.
- Identify and improve onboarding and training materials using tools like Gong and Highspot.
Drive Usage of Institutional e-Products
- Ensure curriculum integration for GME solution subscribers and manage onboarding of Education eProduct solutions for key faculty, students, and librarians.
- Track account-specific metrics and adjust success plans as needed.
- Monitor usage dashboards against objectives and develop action plans as necessary.
- Conduct academic business reviews with assigned customers and lead face-to-face trainings and webinars to ensure healthy usage and renewal revenue.
- Capture customer feedback and share insights with relevant teams using established processes.
REQUIREMENTS
- Proven ability to work collaboratively in a team-oriented environment.
- Excellent communication skills with strong presentation capabilities, including experience with remote presentations and proficiency in online presentation tools.
- Experience in a customer-facing role within academic/education, content, or software organizations.
- Ability to build rapport and credibility with a diverse range of stakeholders.
- Knowledge of medical school curricula and programs, with a strong understanding of trends in 21st-century education in the era of digital transformation.
- Demonstrated understanding of educational institution structures and decision-making processes.
- Proficiency in English; fluency in additional languages is a plus.
- Willingness to travel as needed (maximum 50%).
Join us in making a difference in health education and help shape the future of teaching and learning!
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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