Supports portfolio governance and delivery across multiple projects by maintaining plans, schedules, budgets, dependencies, risks, issues, and change controls. Develops executive dashboards and KPI reporting, coordinates resource and financial tracking, facilitates planning and stakeholder workshops, and drives adherence to delivery frameworks. The role also leads process improvements, documentation standards, change readiness, and mitigation follow-up across matrixed business and technology teams.
PMO Analyst (Project Management Office) Associate
About the role: PMO supports delivery excellence across a portfolio of programmes and projects. You will partner with Delivery Managers, Product, Engineering, Finance and Risk/Controls to ensure initiatives are planned well, governed effectively and executed on time. You’ll drive standards, reporting, dependency/risk management, and process improvements, while coaching teams on best practices.
Key responsibilities
- Portfolio governance and oversight
- Coordinate portfolio routines and provide administrative support; ensure decisions, actions, and follow-ups are tracked and closed.
- Maintain standards and cataloguing of documentation across projects and product
- Ensure alignment to policies, procedures, delivery frameworks and controls
- Planning and delivery execution
- Facilitate development of integrated plans and schedules across the organisation and dependency mapping across projects, programmes and business areas
- Monitor progress against scope, schedule, and budget; surface variances and drive corrective actions with delivery leads.
- Manage scope adjustments; document impacts and secure approvals.
- Resource management
- Maintain view on overall resource allocation within assigned area
- Partner with Finance on forecasting, capitalisation, budget tracking and benefits realisation.
- Risk, issue, and dependency management
- Support identification dependencies, risks and issue and maintain required documentation to support; driving mitigation plans and coordinating/tracking timely resolution.
- Reporting and analytics
- Develop and monitor portfolio performance metrics and dashboards. Produce concise, executive-ready status reports and portfolio KPIs.
- Process and methodology
- Champion delivery frameworks such as the JPM PI product delivery lifecycle, support adherence with Product Governance Procedure and PMO standards.
- Identify and implement continuous improvements in tools, templates, and ways of working.
- Stakeholder engagement and communication
- Craft clear narratives for senior leaders; tailor content by audience.
- Facilitate workshops, planning sessions, and retros to align teams and unblock delivery.
- Change management and readiness
- Support organisational change readiness, training, and communications planning, often in collaboration with operations.
Qualifications
- 4-6 years of progressive experience in PMO, program/project management, or portfolio operations within complex, matrixed organizations.
- Strong command of delivery methodologies and governance practices.
- Demonstrated experience managing schedules, budgets/forecasts, RAID, and change control across multiple projects.
- Proficiency with Jira/Confluence a must, other PPM/work management tools a plus. Demonstrated ability to embed AI tools into workflows a significant bonus.
- Advanced Excel and PowerPoint skills for analytics and executive storytelling.
- Excellent communication, facilitation, and stakeholder management skills; able to influence without authority.
- Strong analytical and problem-solving abilities; comfortable with ambiguity and fast-changing priorities.
What you’ll bring
- A structured and meticulous mindset with a bias for action and continued improvement.
- Ability to translate complex delivery data into clear, actionable insights.
- Collaboration and diplomacy across a wide range of business and technology stakeholders.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
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