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We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity
We're looking for a detail-oriented and proactive Payroll Specialist to join our global Finance team. In this role, you’ll manage and support payroll administration across our EMEA region—primarily focusing on the UK and Germany—with additional support for Spain, France, and the US.
You'll be at the heart of ensuring our team members are paid accurately and on time, while contributing to continual process improvement, compliance, and collaboration across departments.
The Team
You’ll be part of our international Finance team, working closely with HR, external payroll providers, and business partners across multiple regions. While this role is UK-based, you’ll collaborate with colleagues across EMEA and the US, all united by a shared mission to streamline and scale our global payroll operations.
What we’re looking for
We’re seeking someone with deep expertise in payroll and a passion for getting the details right. The ideal candidate will bring:
Extensive experience in global payroll, with a strong emphasis on UK payroll
Familiarity with payroll processes in Germany, France, and Spain (US is a plus!)
Solid understanding of UK statutory payroll regulations
Experience using in-house UK payroll systems
Comfortable working with third-party payroll providers
Advanced Excel skills to manage, analyze, and reconcile data
A keen eye for detail and a drive to spot and correct inconsistencies
A professional and discreet approach to handling confidential data
Strong communication and organizational skills
A proactive mindset with a desire to simplify and improve processes
Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows that certain groups are less likely to apply unless they meet every requirement, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster innovation, and we’re committed to building a team that reflects a variety of backgrounds, experiences, and skills.
Application Process
Here’s what to expect when you apply:
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Skills Interview and Stakeholder Interview
Offer Stage
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
