Partner Ops Lead

About the Team

The Partner Ops Lead role is, part of PXC Operations and reports to the Partner Operations Manager.

About your Role

The role of the Partner Ops Lead is to support the primary functions of Partner Operations to manage the sales order journey from point of onboard of the partner/product through to effective in life support of cash allocation, risk management changes. The role will have the ability to manage multiple processes simultaneously, to deliver the expected partner experience trading with PXC. It involves credit policy decisions, applying accurate PXC cash allocation and banking processes, plus project managing each new customer on-boarding and in life changes in contractual ownership, resulting from novation, insolvency procedures or company dissolution, coordinating with legal and financial teams, whilst maintenance of accurate records are also essential responsibilities. The Partner Ops Lead will work with stakeholders to respond promptly to partner requests or business demands, will challenge any proposed breach to policy or process and ultimately, work to mitigate unplanned or excessive risk, whilst balancing the growth ambitions, and ultimately achieve customer, people, operational and financial targets.

Key Responsibilities

- Risk Focused

Risk focused, is an approach required in the role and requires an awareness of internal and external factors which could impact the partners ability to trade as agreed with PXC. It demands a high attention to detail and accuracy in handling sensitive information, thorough due diligence and prompt responses to partner and business requests, . It involves confidently working within the credit policy and adhering to regulatory standards and guidelines. Alongside effectively project managing contractual changes, including new business trading, insolvencies procedures, company dissolutions and change of ownership strategies to mitigate bad debt and maximise cash collection.

- Multi Tasker

Manage multiple tasks effectively by prioritizing responsibilities and organising tasks to manage to quality and SLA. Can track progress efficiently and as a result, will know when something has fallen off the happy path, sets a corrective course of action and proactive to keep stakeholders engaged. Confident with systems and interested to learn new skills.

- Performance Driven

Demonstrates strong ownership and takes personal responsibility for quality performance against KPI’s. Collaborates effectively across PXC with key resolver groups and decision makers to ensure timely completion of tasks within SLA. Project manage each customer on-boarding ensuring timelines are well communicated. Proactively leads own personal development and consistently operates within the expected competencies and behaviours framework. Maintains a forward-looking approach to emerging technologies and actively drives continuous improvement and champions efficient methodologies.

- Customer Centric

Puts the customer at the heart of everything they do, balancing business needs with customer experience, ensuring that all due diligence and risk management processes are designed and executed with the customers’ perspective in mind, making PXC to be ‘easy to do business with.’ Able to prioritise building strong relationships with customers, both internal and external, fostering trust and confidence through a transparent and responsive service. Utilizes data effectively to enhance outcomes for partners whilst consistently complying with ISO and GDPR standards.

Success Criteria

Essential:

• Customer service experience

• Multitasker

• Performance driven

• Data driven

• Solution orientated

• Stakeholder Engagement

 Desirable:

• Credit Risk experience

• Project Management experience

Advanced Microsoft Office

How we look after our employees

• Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours* of leave every year for you to use how you wish
• Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces
• A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme
• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
• Free broadband for all employees plus gifts for major life events such as marriages and births
• Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash
• A range of inclusive employee networks to help integrate employees into life at PXC
• (* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee)

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.